Business Manager | Aesop Macy's Herald Square | Full Time

Business Manager | Aesop Macys Herald Square | Full Time

New York, United States

Apply (opens in new window)

Save job

Apply (opens in new window)

Save job Job Saved

Business Manager | Aesop Macys Herald Square | Full Time

New York, United States

Apply (opens in new window)

Save job

Reference number: 257349

Location: New York, United States Date posted: 01/10/2026 Employment type: Full-time Professional field: Retail Type of contract: Permanent Beauty Advisory Management

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macys is always on display. They see the store through the customers eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macys initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Work a flexible retail schedule, including days, evenings, holidays, and weekends

Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail. This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs

What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Compensation: $67.6K - $112.4K /yr

Some Additional Benefits We Offer Include Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here.

Explore this location

Share this job

Facebook X LinkedIn Email

Get ready to apply

AI Charter: our pact Why a Pact? At L'Oréal, innovation has been in our DNA for over 115 years. As we invent the future of beauty, we see Artificial Intelligence as a powerful co-pilot, with the firm belief that technology must always serve people. This pact is our commitment to you: we want to be transparent about how we use AI during the recruitment journey, and we invite you to use it in a way that showcases your unique talents. Above all, we believe in a journey that is ethical, transparent, and human. View our AI Charter (opens in new window)

What's different about working at LOréal? People often expect a global company of our size to run on rigid rules and strict playbooks. We don't. What makes L'Oréal different is our entrepreneurial mindset. Whether you work in tech, finance, supply chain, or marketing, you aren't here just to follow instructions. You are here to take ownership and shape your own projects from day one.

The pace is fast, and the learning curve is steep. But in return, you get the trust to try new things and the support to make a real impact. If you want a role where your voice actually shapes the work and the chance to work in over 40 worldwide brands, this is where you do it.

You'd be a great fit. We'd love to see you apply.

You can apply to a maximum of three jobs within a rolling 30-day window. Please choose carefully. See all jobs

You might want to see this next

Internships & Apprenticeships

LOréal SeedZ Management Trainee Programme

VIE: international business experience that shapes your future

LOréal Brandstorm: from competition to career

Get ready to apply

Life Is Too Short For a Boring Career

Culture and Values: Your Life at LOréal

Dont rush off. Subscribe to our job alerts.

Dont see what youre looking for? Sign up and well notify you when a relevant job becomes available. All fields with an asterisk (*) are required. Email address Interested In Professional field Select Commerce Corporate Affairs & Engagement Corporate Social Responsibility Finance & Legal General Management Human Relations Marketing Digital Marketing Medical & Aesthetics Operations Other roles Research & Innovation Retail Tech & Data Location Select Argentina Australia Austria Belgium Brazil Canada Chile Chinese Mainland Colombia Croatia Czechia Denmark Estonia Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Lithuania Malaysia Mexico Morocco Netherlands New Zealand Norway Panama Peru Philippines Poland Remote Romania Saudi Arabia Serbia Singapore Slovakia South Africa South Korea Spain Sweden Switzerland Taiwan Region Thailand Turkey Ukraine United Arab Emirates United Kingdom United States Vietnam Type of contract Select Permanent Internship Fixed-Term Apprenticeship Management Trainee Programme Add Retail, New York, New York, United States Remove Remove Confirm Email

Stay connected with L'Oréal. By joining our talent community, you agree to receive personalised career opportunities, inspiration and updates by email. You also acknowledge and accept L'Oréals Terms of Use , Cookie Settings and Privacy Policy . You can manage your communication preferences or unsubscribe at any time. You may apply for a maximum of three positions within any consecutive 30-day period. Choose carefully.

Submit