Business Manager Credit Solutions Senior

BUSINESS MANAGER CREDIT SOLUTIONS SENIOR

WHAT IS THE OPPORTUNITY?

The Credit Solutions Business Manager Senior is a strategic partner to the Head of Credit Solutions, driving portfolio risk management strategy, underwriting governance evolution, and transformation initiatives across the division. This is a highly visible, hands-on role ideal for a detail-oriented, self-starter who excels at translating complex credit and risk frameworks into clarity, managing competing priorities, and enabling cross-functional alignment. The Credit Solutions Business Manager Senior is a fast learner, capable of understanding and simplifying complex business concepts, and synthesizing qualitative and quantitative inputs into clear recommendations and strategic materials tailored to various stakeholders. This role requires the ability to represent as a delegate to the Head of Credit Solutions in key meetings and ongoing routines, with emphasis on operating model design, process simplification, and colleague enablement.

WHAT WILL YOU DO?

• Assist in the development and execution of division-level priorities, annual plans, and mid-year strategy reviews.
• Compile and distill inputs from data analysis, stakeholder interviews, project updates, and team feedback into a common point of view to inform decision
• Organize and facilitate leadership cadences, executive meetings, and strategy offsites - including content development, action tracking, and follow-through.
• Prepare board-level materials, executive presentations, and internal/external communications that clearly articulate strategy, performance, and decisions.
• Take complex, technical, or ambiguous content and translate it into simple, compelling messaging appropriate for various audiences - from front-line staff to board members.
• Create agendas, pre-read materials, and meeting summaries; document action items and ensure timely follow-up.
• Support financial and headcount planning, business reporting, corporate real estate space planning, and budget tracking in partnership with Finance and HR teams.
• Maintain accurate, organized repositories of operational documents, strategy decks, and leadership materials.
• Learn quickly and develop a working knowledge of complex business structures, products, and regulatory requirements within mortgage banking.
• Coordinate associate engagement events, volunteer programs, and team-building routines that connect in-person and remote colleagues.
• Oversees the Credit Solutions Operational Business Framework
• Able to lead the design and drive transformation initiatives that simplify processes, enhance system enablement, and reduce operational complexity.
• Ability to identify operational gaps and create action plans to resolve
• Partner with internal communications, HR, and other departments to reinforce team culture and deliver division-wide updates.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelors Degree or equivalent
• 15+ years of experience in business operations, strategic planning, program/project management, or executive communications.

Additional Qualifications

• Background in financial services, credit underwriting and management, banking, or corporate strategy preferred.
• Demonstrated ability to synthesize data, stakeholder input, and qualitative insight into a unified narrative or recommendation.
• Exceptional writing, presentation, and storytelling skills; adept at communicating clearly with executive, technical, and frontline audiences.
• Strong organizational and time-management skills;
• Able to juggle multiple priorities in a fast-paced, high-accountability environment.
• Comfortable navigating ambiguity and working independently while staying aligned with leadership goals.
• Bachelor's degree required; MBA or other advanced degree is a plus.

WHATS IN IT FOR YOU?

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one weve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.