Business Manager for Residence Life

Position Information

Hiring Department: Housing and Residence Life

Reports To: Assistant Director of Housing and Residence Life

Job Location: On-site; El Paso, TX

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: 08/21/2026

Salary: Commensurate with experience.

Required Application Materials:

• Resume
• Cover Letter
• List of three references

Position Summary

Under limited supervision, this position provides personal clerical and administrative services and assistance of moderate complexity, requiring the use of judgment and discretion on a periodic basis. Keeps official corporation records and executes administrative policies determined by or in conjunction with other officials. Responsible for the administration and supervision of the department's administrative activities.

Statement of Duties and Responsibilities:

Occupancy Management

• Assist resident students with completing the housing contract as necessary.
• Provide support to students as they navigate the housing application and housing self-selection process.
• Ensure students living on campus are registered for classes on a regular basis.
• Provide weekly occupancy reports to the Executive Director of Housing and Residence Life.
• Collect "no-show" data from the coordinator staff to ensure an accurate account of occupancy on campus.
• Participate in the planning and execution of Orange and Blue Day, Operation College Bound, New Student Orientation, and additional university recruitment efforts as they arise.
• Coordinate the Contracts Appeal Committee.
• Manage the collection and return of all housing deposits.
• Post appropriate cancellation fees to the student housing account.
• Assist with the planning and implementation of check-in and check-out processes at the beginning and end of each semester.

Camps, Conferences, and Guest Housing

• Provide guidance and support to overnight guests when completing applications and contracts.
• Maintain communication with guests regarding their stay. (Check-in, check-out, resources while they are on campus)
• Collaborate with the Finance and Administration staff to provide appropriate billing information for guests.
• Meet the needs of customers renting meeting space in the department. Ensure proper room set-up and break-down for each scheduled usage.
• Collaborate with the Assistant Director of Housing Facilities to ensure all spaces are appropriately cleaned and turned at the end of each stay and meeting space use.
• Manage linen inventory with the Maintenance Supervisor to ensure the required number of items are on hand for anticipated guests.
• Develop and implement satisfaction surveys for camp, conference, and guests staying overnight on campus.
• Supervise approximately 6 Summer Conference Assistants during the summer timeframe.

Campus Partnerships

• Collaborate with Parking and Transportation to ensure the needs of the department, students, and guests are met regarding parking.
• Manage the collection and distribution of new Miner Gold Cards as a part of the New Student Move-in process.
• Assist with the arrival and check-in of all new scholarship residents. ie: Terry Scholars, Texas Leadership, etc.

User and Access Management Support

• Users in Minetracker
• Users in StarRez
• Users in Tracka
• Users in CSGold

Other duties as assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organizations objectives, policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's degree from a four-year college or university within the area of assigned responsibility.

and

Experience: Two years related experience to the statement of duties and responsibilities; or an equivalent combination of education and experience.

Applicants Should Demonstrate:

Communication Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Computer knowledge within the area of assigned responsibility preferred or the ability to learn.

Preferred Qualifications: Bilingual (English/Spanish) preferred.

Why Pick UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution's core strengths-its location, its people, its supportive culture, and its community partnerships-the plan lays out a bold vision for the next decade, aimed at maximizing the University's regional impact and national stature.

Miner Perks and Benefits

What UTEP Offers:

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the positions essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently sit. The employee must regularly walk and stand; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10 pounds.

The noise level for this work environment is usually moderately quiet.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEPs Equal Opportunity Office at eoaa@utep.edu.