GENERAL PURPOSE
The Business Manager is vested with total responsibility for all phases of the operation of a community of 301 to 450 apartment homes, including maximizing the long-term operating performance of the community. The Business Manager is responsible for the day-to-day business of running an apartment community, overseeing and enhancing its financial growth, employment and development of staff, and maintaining positive resident relations. Effective personnel management and development, a thorough understanding of the competitive market, high standards for customer service, maintaining the physical condition of the community, and adherence to operating procedures are essential.
At this level, the Business Manager typically leads an onsite team that typically includes an Assistant Business Manager, multiple leasing associates, a Service Manager or Senior Service Manager, and multiple service technicians. Communication between the Business Manager and the Vice President Operations on a continuing basis is vital to the welfare of the community. Some weekend and evening shifts will be required.
ESSENTIAL FUNCTIONS
General Management/Office Functions
· Hire, train, coach, and conduct disciplinary actions for onsite associates as needed, in partnership with Human Resources.
· Create an atmosphere of enthusiasm, cooperation, teamwork, customer satisfaction, and professionalism among staff members.
· Review and evaluate associates’ performance and identify needed training.
· Supervise all site personnel and outside vendors, including setting work schedules.
· Prioritize, assign, and monitor daily activities, service requests, and market-ready/show units.
· Show available apartments, accept and approve rental applications, lease renewals, and new move-ins, and qualify, demonstrate, and lease apartments in accordance with Fair Housing laws.
· Verify prospective applicants’ rental, employment, and credit history to confirm they meet the company’s qualifying criteria.
· Handle details associated with apartment turnovers, inspections, product preparation, and administrative record-keeping.
· Maintain necessary records of all supplies and equipment.
· Schedule emergency on-call personnel to service the needs of the community after regular business hours.
Fiscal Budgetary Responsibilities and Cash Flow
· Maximize community income by increasing rental rates and reducing vacancy loss and concessions to achieve budgetary goals.
· Minimize controllable expenses while looking for new ways to add value to the community.
· Negotiate pricing for supplies and services with vendors and contractors.
· Ensure all invoices are processed timely and in accordance with company procedure.
· Maintain records of all transactions and prepare weekly and monthly reports.
· Oversee the daily collection and processing of rent, application fees, security deposits, and other payments.
· Manage delinquent accounts in accordance with company policies, including resident contact and collections.
· Prepare the annual community budget and report to property owners as needed; know, understand, and adhere to all budget guidelines.
Marketing and Communications
· Monitor all advertising and marketing activities and analyze marketing sources for cost-effectiveness.
· Oversee leasing activity and maintain occupancy within set guidelines by implementing marketing strategies.
· Conduct monthly market comparable surveys and analyze market information.
· Review all resident rental applications.
· Prepare community newsletters, flyers, and resident letters.
Community Service and Improvements
· Conduct ongoing inspections of buildings and grounds, record deficiencies, and take action to improve the community’s appearance.
· Plan, schedule, and supervise service programs with the Service Manager.
· Regularly analyze maintenance operations to identify cost reductions in contracts for trash removal, HVAC, pool management, and other services.
Resident Relations
· Ensure resident service requests are addressed according to company guidelines and timeframes.
· Maintain a high standard of resident relations and provide assistance to residents regarding complaints.
· Coordinate community events.
· Coordinate and perform move-in/move-out inspections with residents.
· Perform other duties as directed by the Vice President Operations, and all other duties as assigned, for the successful operation of the community.
| Location | Brandon, FL |
| Job Type | Full-time |
| Salary | $80,000–$85,000 Per Year |
| Headquarters | Louisville, KY, US |
| Additional Compensation | Commission, Bonus |
IDEAL CANDIDATE
- At least four years of multifamily property management experience, including supervisory experience
- Experience managing a larger community, preferably 300+ units
- Strong budgeting, financial management, leasing, marketing and resident relations experience
- Experience leading and developing an onsite team
- Yardi Voyager experience
- Knowledge of Fair Housing requirements and Florida landlord-tenant laws
- The ability to independently manage the day-to-day operations and financial performance of the community
JOB SPECIFICATIONS
· High school diploma or GED is mandatory; college degree preferred.
Providence Real Estate is a fully integrated real estate organization with property, asset, and construction management, accounting, information technology, and human resource divisions. We have over 65,000 apartment units worth over $7.5 billion.
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