Business Manager

At Gentle Dental, we believe exceptional patient care starts with strong leadership. Our Business Managers play a critical role in creating a positive patient experience, leading high-performing teams, and ensuring successful day-to-day office operations. We are looking for an organized, people-focused leader who is passionate about team development, operational excellence, and delivering outstanding service to patients and teammates alike.

In partnership with the Director of Operations and Area Clinical Director, the Business Manager is responsible for overseeing the daily operations and performance of the practice. This role helps create a collaborative, patient-centered culture while driving office efficiency, team engagement, and business results.

If you thrive in a fast-paced healthcare environment, enjoy coaching and developing teams, and are motivated by creating a positive impact within your office and community, we encourage you to apply.

Key Responsibilities

Office Operations & Patient Experience

• Ensure the office delivers exceptional patient care and customer service from open to close each day
• Maintain an organized, efficient, and positive office environment that supports both patients and teammates
• Oversee daily office operations, patient flow, provider support, and scheduling coordination
• Conduct daily team huddles and proactively adjust workflows to maximize efficiency and patient satisfaction
• Address patient concerns and escalated situations promptly, professionally, and compassionately

Leadership & Team Development

• Directly supervise, coach, and develop non-clinical office teammates
• Support recruitment, onboarding, training, retention, and performance management of office staff
• Monitor team schedules, approve timesheets, and ensure compliance with training and licensing requirements
• Foster a culture of accountability, teamwork, communication, and continuous improvement
• Partner with HR to address employee relations matters and support team development initiatives

Financial & Business Performance

• Monitor office production, collections, scheduling efficiency, and patient retention metrics
• Review production reports and communicate office performance goals and results with the team
• Support office profitability through operational improvements and strong financial oversight
• Manage bookkeeping functions, invoice processing, payroll preparation, cash handling, and reporting responsibilities
• Collect patient payments and ensure compliance with company cash handling policies
• Act as a subject matter expert regarding accepted insurance plans, limitations, and exclusions

Administrative & Compliance Responsibilities

• Ensure accurate insurance claim submission and treatment plan processing
• Maintain advanced knowledge of practice management software systems and reporting tools
• Ensure compliance with company policies, HIPAA, OSHA, and all applicable federal, state, and local regulations
• Support front office responsibilities as needed, including scheduling appointments, answering phones, and assisting patients

Qualifications

• Previous dental, healthcare, or multi-site office management experience preferred
• Strong leadership, coaching, and team development skills
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and multitasking abilities
• Ability to analyze operational and financial performance metrics
• Computer literacy required; Denticon experience is a plus
• Ability to work effectively in a fast-paced, patient-focused environment

Compensation

• $25.00 – $27.00 per hour DOE

Location
Gentle Dental Skyline

4755 Liberty Rd S,

Salem, OR 97302

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) plan with company match
• Paid Time Off (PTO)
• Continuing Education (CE) opportunities
• Career growth and advancement opportunities within the company

At Gentle Dental, we provide the support, tools, and career opportunities needed to help our leaders succeed professionally while making a meaningful impact on the patients and communities we serve.