Business Manager - SHP Your Life Behavioral Health and Wellness Clinic

Major/Essential Functions

• Assists the department chair with managing the SHP(School of Health Professions) Your Life Behavioral Health and Wellness (YLBHW) Clinic, establishing and managing the billing process for all mental and behavioral health services.
• Identifies discrepancies between documentation and billing and takes independent corrective action.
• Confers with providers when orders are missing or incorrect, identifies payer source (including grants), and ensures that carrier-specific requirements are met (e.g., time-based codes).
• Provides oversight of financial operations in the YLBHQ Clinic.
• Investigates and resolves matters of significance related to patient billing, generates invoices and coordinates with the Dean’s office to ensure timely billing and deposit of payments from gift fund as applicable.
• Develops and disseminates procedures and policies for managing the YLBHW Clinic.
• Determines, in consultation with the clinic director, the clinical workflow; makes decisions about processes and sets assignments for clinical office staff. Serves as the primary liaison to providers in the clinic, TTUHSC and non-TTUHSC physicians and other community referral sources.
• Recommends changes in, or better utilization of, clinic resources.
• Investigates and resolves discrepancies in reports generated at the institutional and departmental levels. 
• Generates reports required for compliance and effective clinic operations (e.g., number and type of patient visits, patient visits by third-party payer source, patient services funded by grants, accounts receivable).
• Identifies secondary sources of funding for underinsured patients (e.g., grants).
• Develops payment plans with patients who are sent to collections for late payment.
• Implements clinic payment control policy, serving as deposit custodian.
• Receives checks and credit card payments, verifies against receipts, reconciles deposits, and ensures that deposits are made in accordance with TTUHSC policies.
• Supports Clinic Director with reporting, data analysis, and strategic initiatives and proactively communicates relevant operational information, emerging issues, and decision points to the Clinic Director, with the understanding that final authority for clinic-level decisions rests with the Director.
• Manages the master clinical schedule.
• Monitor supplies, coordinate maintenance, and facility readiness.
• Ensure HIPAA, OSHA, and accreditation compliance; update clinic policies.
• Performs ancillary duties (e.g., answering the clinic phone, registering patients, mailing intake paperwork) during peak periods as mandated by patient flow and/or clinic needs.
• Onboard new staff/interns, maintain records and assist with EHR(Electronic Health Records) documentation.

• Experience in healthcare, behavioral health, or clinic administration.
• Knowledge of medical billing, insurance processes, budgeting, and financial reporting.
• Experience supervising staff and managing office operations.
• Familiarity with HIPAA, compliance standards, and electronic health record systems.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace