Business Office Coordinator - Regina Health Center

Regina Health Center, a CMS rated 5-STAR mission and faith-based nursing facility in Richfield, Ohio, is currently seeking a full-time Business Office Coordinator.

POSITION SUMMARY

The Business Office Coordinator is instrumental in attaining our facility''s financial goals by ensuring accurate billing, ensuring timely collection of accounts receivables for residents, completing collection calls and documentation on current and past due accounts, meeting with residents and families regarding financial concerns, submitting documentation to Social Security and the State of Ohio regarding resident status and liability, and adhering to strict deadlines for billing and reporting in compliance with the Regina Health Center's policies, the Federal, State and local standards, and guidelines and regulations governing a licensed facility.

The Business Office Coordinator must function as both a team member and leader to ensure that work is accomplished and quality service is delivered to the residents and families, while supporting team members throughout the admissions and discharge processes. The Business Office Coordinator reports jointly to the Executive Director and Director of Finance and works collaboratively with the Admissions Coordinator, Director of Social Services, Director of Nursing, and other appropriate staff.

We offer COMPETITIVE WAGES, an EXCELLENT health care benefit package, Paid Time Off (PTO), an employer pension plan and 403(b) retirement plan with employer match, tuition reimbursement, and a GREAT work environment!

POSITION RESPONSIBILITIES

• Complete and coordinate tasks necessary for timely and accurate billing and collection of accounts receivables.
• Develops and implements processes and systems in the Business Office to manage billing, collections (A/R), liability notices and all necessary business transactions using generally accepted accounting principles.
• Complete weekly Business Office checklist.
• Ensures all monthly private pay billing is completed timely using facility A/R software.
• Ensures facility's billing checks and balances are followed as required by facility policy including but not limited to the balancing of the daily census, Medicare triple check prior to billing, etc.
• Maintains working knowledge of all aspects of facility's financial software program.
• Posts cash weekly, including download of bank ACH information.
• Monitors accounts receivables. Reports delinquent accounts and solutions to overcome obstacles to the Executive Director.
• Maintains a working knowledge of the state long term care Medicaid insurance program, Medicare Part A, B and C insurance program, and private long term care insurance programs.
• Ensures pre-admission financial evaluations regarding the identification of a payer source is coordinated with the Admissions Office as part of the pre-admissions process.
• Verify and tie out the midnight census testing for validity and accuracy on a daily basis.
• Monitor Medicaid pending/collection process weekly.
• Complete insurance forms and insurance verifications per request.
• Participate actively in facility, committee and team meetings as directed.
• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.
• Serve as an additional resource person to the congregations on questions related to retirement, health, insurance, Medicare, Medicaid, Durable Power of Attorney and Guardianship issues. This includes knowledge of resources available to the congregations.
• Keep residents' information accurate and confidential. Supply to all who ask, written information related to mission/philosophy, Durable Power of Attorney, DNR, levels of care and services, Medicare and Medicaid, RHC application and medical forms essential for consideration for placement.
• Recommends updates to policies and procedures for the Business Office.
• Monitor the financial reimbursement plan for each resident; coordinate with Director of Admissions to give oral/written notification to the responsible party regarding Medicare coverage/non-coverage of services as well as notify and receive approval for Medicaid payment through the Area Agency on Aging at the time of admission or re-admission.
• Develops and maintains positive relationships with residents, employees, and family members. Support and promote the mission of Regina Health Center through cooperation with all staff members.
• Strive daily in all written and verbal communication, with staff and residents to deepen the knowledge of, and the living of the mission, vision and values of Regina Health Center.

Required Qualifications

• High school diploma or equivalent required; Associates or Bachelor's degree in Accounting, Business Administration or related field preferred.
• Minimum two years of experience in a billing capacity in the business office of a hospital, nursing home, or other related health care facility required. This includes knowledge of billing processes, eligibility requirements and applications.
• Knowledgeable of skilled nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.
• Strong organization and time management skills.
• Experience with PointClickCare or other long term care electronic medical record / billing system preferred.

Pay Range: $55,000 - $65,000

Qualified candidates should submit a cover letter and resume with the online application.