Castro County Nursing & Rehabilitation is seeking a dedicated and experienced Business Office Manager. The Business Office Manager (BOM) is responsible for overseeing all business operations of the Long Term Care facility, including billing, collections, payroll, accounts payable/receivable, and resident trust accounts. The BOM ensures compliance with federal, state, and facility policies while providing excellent customer service to residents, families, and staff.
Key Responsibilities:
- Manage the day-to-day operations of the business office, ensuring accuracy and efficiency in financial and administrative functions.
- Coordinate billing for Medicare, Medicaid, private pay, and third-party insurance payers.
- Monitor and manage resident accounts, including monthly statements, collections, and payment arrangements.
- Maintain accurate census records and collaborate with admissions and clinical teams to ensure billing accuracy.
- Process accounts payable and ensure timely payments to vendors.
- Administer and reconcile resident trust accounts in accordance with regulatory requirements.
- Serve as the primary contact for financial inquiries from residents and their families.
- Prepare and submit required reports to corporate office and regulatory agencies.
- Train, supervise, and support business office staff (if applicable).
- Participate in audits and assist with survey preparedness related to financial operations.
- Protect resident confidentiality and handle all financial data with integrity and discretion.
- Other duties as assigned
Qualifications:
- High school diploma or equivalent required; Associate or Bachelor’s degree in Accounting, Business Administration, or related field preferred.
- Minimum of 2 years of business office experience, preferably in a healthcare or long-term care setting.
- Knowledge of Medicare, Medicaid, and third-party insurance billing processes.
- Proficiency in Microsoft Office Suite and electronic billing systems (e.g., PointClickCare or MatrixCare preferred).
- Strong organizational, communication, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Understanding of HIPAA and financial compliance regulations in healthcare.
Work Environment:
This position operates in a professional office environment within a healthcare facility. Occasional lifting of files or office supplies may be required. Regular interaction with residents, families, and interdisciplinary staff teams is expected.
Equal Opportunity Employer