Business Office Specialist

Clarkston Surgery Center is a well-established ambulatory surgery center that has been serving patients since 2009. Our highly trained team of professionals is dedicated to fostering a positive, collaborative work environment while delivering exceptional surgical care. The center is committed to providing the highest standard of services and continuously improving quality and patient experience by focusing on processes that best support patients, their families, and the physicians who practice at the facility.

JOB SUMMARY: The Business Office Specialist is responsible for the essential administrative and financial operations of the surgery center, ensuring accurate patient registration, efficient handling of both incoming (Accounts Receivable) and outgoing (Accounts Payable) funds, and maintaining a high standard of patient customer service. This role is key to optimizing the facility's revenue cycle from patient intake to final payment.

DUTIES AND RESPONSIBILITIES:
The duties are divided into three main functional areas:

1. Patient Registration

• Financial Counseling: Inform patients of their estimated financial responsibility (co-pays, deductibles, and co-insurance) and collect point-of-service payments. Discuss and set up payment plans as necessary.
• Documentation: Ensure all required patient documents, consent forms, and financial agreements are accurately completed and signed.
• Customer Service: Act as the primary point of contact for patients and physician offices, answering administrative, scheduling, and billing inquiries professionally.

2. Accounts Receivable

• Payment Posting: Accurately post insurance and patient payments, adjustments, and denials to the patient accounting system.
• Reporting: Assist the Business Office Manager with generating A/R aging reports and other key performance indicators (KPIs) related to collections.

3. Accounts Payable

• Invoice Processing: Receive, review, code, and enter invoices from vendors and suppliers into the accounting system (A/P).
• Reconciliation: Reconcile vendor statements and resolve any billing discrepancies.
• Office Support: Manage general office tasks such as supply ordering, filing, mailing

4. EOB Posting 

SUPERVISORY RESPONSIBILITIES: N/A

OTHER DUTIES AND RESPONSIBILITIES
As assigned by the Administrator or Business Office Manager

KNOWLEDGE, SKILLS, AND QUALIFICATION and EDUCATIONAL AND /OR EXPERIENCE REQUIREMENTS:

• Education: High school diploma or equivalent required; Associate's degree in Business Administration, Accounting, or a related field is preferred.
• Technical Skills:
  • Proficiency with medical billing and coding software (knowledge of CPT, ICD-10, and HCPCS coding is a plus).
  • Experience with Electronic Health Record (EHR) and Practice Management systems (SIS Complete preferred)
  • Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge: Comprehensive understanding of insurance verification and the full revenue cycle process.
• Attributes: Exceptional organizational skills, high attention to detail, strong verbal and written communication, ability to handle sensitive and confidential information (HIPAA), and excellent customer service skills.

PHYSICAL DEMANDS / WORKING CONDITIONS:
Working environment is representative of the essential functions of the job. Physical demands require employee to sit at a desk for extended periods of time. Reasonable accommodation may be made to enable individuals to perform essential functions.

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

SUPPLEMENTAL PAY: Bonus

WORK LOCATION: Clarkston, Michigan

REMOTE WORK: No