Business Office Staff

The Office Staff is responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies.  The Office Staff is responsible to the Administrator and the Program Director and assists with: direct patient expenditures coordination, employee time sheets, personnel records and billing liaison.

DUTIES & RESPONSIBILITIES

Maintains confidentiality of patient information.

Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.

Communicates effectively on the telephone with patients, families and staff.

Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.

Welcomes and assists all guests.

Manages incoming, outgoing and interoffice mail.

Performs typing, faxing and coping tasks as requested for various staff persons.

Inputs data into computer for billing purposes.

Orders and maintains accurate records of medical equipment and supplies.

Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Director of Clinical Services and/or Administrator.

Responsible for gathering and recording staff members’ DSRs.

Tracks admission, discharge, IDTs, certification and re-certification dates on all patients.

Responsible for assisting with audits of patient information.

Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office.

Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.

Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

High school graduate or equivalent.

Two years data entry experience.  Previous billing and computer experience, preferably in hospice or similar operation.

Previous health care related billing experience.

Ability to type 50 words per minute

Word processing skills

Personal computer skills

Business machine knowledge