Business Operations Analyst EU

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

This position is responsible for providing analysis and solution of complex business process and technical problems with a focus on improving operational effectiveness and excellence. The Business Operations Analyst will prepare and deliver well-constructed business insights to management, lead teams, and enhance other's understanding of business processes and systems. The ideal candidate is a well-organized self-starter with a passion to optimize the decision-making process through rigorous utilization of data.

Responsibilities

• Prioritize vegetation management practices, processes, and procedures.
• Oversight and management of PPL EUs vegetation management KPIs, invoicing and accruals.
• Enhance and streamline invoicing procedures for vegetation management activities with both internal and external stakeholders.
• Extract and deliver useful statistics and insight from business data in order to drive and support operational

improvements and business strategies.

• Proactively identify and implement solutions and/or strategies that will help the business better achieve its

short and long-term business objectives.

• Prepare complex financial models and forecasting using advanced modeling techniques.
• Responsible for developing high level analyses, recommending courses of action based on data, and

presenting to Senior Management.

• Develop and research methods for measuring various areas of business performance and compare against

trends and best practices.

• Review, identify, analyze, and create detailed documentation of business process and supporting systems.
• May lead special projects or teams.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among

direct reports and co-workers.

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

1. Bachelor's Degree and 5+ years of analytical/problem solving experience; OR Master's degree and 2+ years of analytical/problem solving experience.

2. Experience with Business Intelligence tools such as SAS, Hyperion, MicroStrategy, Tableau and Hadoop.

3. In-depth knowledge in statistical analysis, economic modeling and data visualization.

4. Strong analysis, research and complex problem-solving skills.

5. Proficient in MS Suite (Excel, Access, and PowerPoint) or other advanced statistical computer applications.

Preferred Qualifications:

1. Master's degree in business or a quantitative discipline.

2. Possess an innate curiosity and a strong desire to solve problems.

3. Ability to tell a story from analysis to be able to identify/solve business opportunities.

4. Background in Lean, Six Sigma, or similar process improvement models.

5. Excellent written and verbal communication skills.