Business Operations Analyst

Key Responsibilities

Fleet & Logistics Operations

• Monitor vehicle locations, transit statuses, and dispatch schedules to ensure timely and efficient deliveries.
• Serve as the primary point of contact for third-party logistics (3PL) providers, carriers, and drivers, resolving delays, route disruptions, documentation issues, and operational concerns.
• Maintain compliance with transportation regulations, including DOT requirements, Hours of Service (HOS), Electronic Logging Device (ELD) standards, driver credential tracking, and vehicle registrations and permits.
• Coordinate routine fleet maintenance and service schedules to ensure operational readiness.
• Audit driver vehicle inspection reports (DVIRs), carrier invoices, and operational records for accuracy and compliance.

Logistics Data Analysis

• Analyze logistics and operational data to identify trends, performance gaps, and opportunities for improvement.
• Monitor warehouse management systems (WMS), enterprise resource planning (ERP) platforms, and inventory workflows to maintain inventory accuracy and support uninterrupted material flow.
• Collaborate closely with warehouse teams to monitor part availability and ensure efficient supply chain operations.
• Generate actionable insights through data analysis to support operational decision-making and performance optimization.

Change Management & Systems Support

• Maintain data integrity and system alignment across multiple operational platforms.
• Analyze, troubleshoot, and reconcile data discrepancies during system transfers, integrations, and process changes.
• Support continuous improvement initiatives related to operational systems, workflows, and reporting processes.

General Business Operations

• Prepare and maintain daily operational dashboards, reports, and key performance metrics for leadership review.
• Support cross-functional teams, including Finance, Procurement, Facilities, and Operations, with administrative tasks, data management, and process support.
• Assist in identifying and resolving operational bottlenecks to improve efficiency and service levels.
• Execute special projects and ad hoc operational initiatives as business priorities evolve.

Required Qualifications

Education

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Operations Research, or a related field.

Experience

• Minimum of 3 years of experience in business operations, logistics, fleet management, transportation analysis, or a related operational role.
• Experience coordinating logistics workflows, carrier relationships, or fleet operations in a fast-paced environment.

Technical & Analytical Skills

• Proficiency with data visualization, reporting, and dashboard development tools.
• Strong analytical skills with experience managing large datasets, conducting variance analysis, and performing cost-benefit evaluations.
• Experience working with Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, or Fleet Management Software (FMS) is highly preferred.
• Advanced proficiency in Microsoft Excel and other business reporting tools.
• Ability to analyze complex operational data and translate findings into actionable business recommendations.

Professional Skills

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.
• Strong problem-solving capabilities and a proactive approach to identifying operational improvements.
• Exceptional attention to detail, organization, and follow-through.
• Ability to manage multiple priorities, adapt to changing business needs, and perform effectively in a fast-paced environment.
• Self-motivated with a strong sense of ownership and accountability.

Preferred Qualifications

• Experience with transportation compliance, DOT regulations, HOS requirements, or fleet safety programs.
• Knowledge of supply chain operations, inventory management, and logistics performance metrics.
• Experience supporting cross-functional business operations initiatives and continuous improvement projects.