Business Operations Analyst

Acosta

Jacksonville, FL(remote)

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Automation, Brokerage, Business Operations, Business Support, Communication Skills, Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Customer Support/Service, Data Management, Data Quality, Establish Priorities, Food Production, Food and Beverage Industry, Help Desk, High School Diploma, Interpersonal Skills, Marketing, Metrics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operational Audit, Performance Management, Power BI, Problem Solving Skills, Production Systems, Reporting Dashboards, Retail, Revenue/Sales Reporting, Sales, Sales Operations, Sales Support, Salesforce.com, Scorecarding, Systems Administration/Management, Testing, Time Management, Training/Teaching, User Account Administration, User Interface/Experience (UI/UX), Writing Skills

LOCATION

Jacksonville, FL

POSTED

Today

Job Description

The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice's sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization.

The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization.

This is a remote position. Candidates must reside within the continental United States and be permanent citizens.

Responsibilities

User Support & Enablement

Provide CRM support to users across all levels of the organization.

Assist with:
- Call Entry
- Account Maintenance
- Opportunity Management
- Objective Management
- Dashboard and metric review
Manage and resolve CRM Help Desk tickets in a timely manner.
Deliver user training and develop, update, and maintain training materials.

System Administration & Configuration

Administer Salesforce user accounts, profiles, roles, and permission sets.
Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules.
Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience.

Reporting, Dashboards & Scorecards

Generate ad hoc and recurring reports to support business needs.
Develop and maintain Salesforce reports and dashboards.
Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution.

Data Quality & Governance

Ensure the accuracy, integrity, and overall quality of CRM data.
Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

Qualifications

Education:

High School Diploma/GED
Associate Degree

Work Experience:

2-4 years of hands-on Salesforce Administrator experience in a production environment
Salesforce Certified Administrator preferred (or equivalent experience)
Experience supporting sales teams, reporting, automation, and data integrity initiatives
Experience providing Salesforce user support and resolving day-to-day system issues
Ability to plan, prioritize and execute projects within deadlines
High proficiency in Microsoft Excel
Proficient in Microsoft Teams, Outlook, Word, and PowerPoint
Working knowledge of Power BI, including dashboarding and reporting, preferred
Excellent written and interpersonal communication skills
Ability to work with cross-functional teams, including developers, to implement solutions
Excellent analytic and problem-solving skills
Industry experience within food brokerage, food manufacturing, or food distribution preferred

About Us

CORE Foodservice is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

CORE Foodservice is revolutionizing the North American foodservice industry. With over 60 offices, we are a dynamic team dedicated to navigating the evolving landscape of foodservice operations. Our mission? To seamlessly connect top-tier brands with consumers wherever they eat away from home - think ballparks, restaurants, schools and more. As the industry's premier foodservice sales agency, we drive demand, forge invaluable relationships, and accelerate growth across every dining destination.

At CORE Foodservice, we empower our employees to focus on what they love, fostering a culture where happy people drive remarkable outcomes. Our leaders are highly engaged, getting into the field and setting the example for pushing boundaries and innovation. Empowerment is our cornerstone; we believe in creating an environment where every voice is heard, and every idea valued. Join us in shaping the future of foodservice, where dedication and innovation meet opportunity.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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About the Company

Acosta

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