Business Operations and Corporate Services - Program Coordinator - Non-IT 3

BCU FW OPERATIONS SPECIALIST II JOB DESCRIPTION (2026 08 03)

WHO WE ARE LOOKING FOR

As a Footwear Operations Specialist II on the Bowerman Creation University team (BCU), you will be part of a highly motivated, technically focused learning and development team dedicated to building foundational footwear knowledge and advancing technical and functional expertise across the Footwear Product Creation organization. BCU designs and delivers engaging learning experiences that fuel creation and manufacturing capabilities, accelerate skill development, and foster a culture of innovation, collaboration, and product excellence.

In this role, you will serve as a key operational partner to program managers and content creators, ensuring the effective planning, coordination, and execution of learning programs, content development initiatives, and learner experiences. You will support cross-functional teammates by managing processes, maintaining operational standards, and driving effi ciencies that improve program delivery and scalability.

Working closely with team leads and stakeholders, you will help enhance the accessibility, awareness, and adoption of technical training resources. You will also contribute to continuous improvement initiatives, leveraging data, feedback, and process optimization to elevate learning experiences and strengthen technical footwear expertise across the organization.

WHAT YOU WILL WORK ON

In your day-to-day work you will collaborate with your teammates and technical subject matter experts to support the development, delivery, and continuous improvement of learning experiences aligned to technical priorities and organizational needs. You will help coordinate and launch instructor-led, virtual, eLearning, and immersive training programs that build technical capabilities across the Footwear Product Creation organization. Through strong execution, organization, and partnership, you will help ensure learning experiences are engaging, accessible, and effective in driving skill development and business impact.

Support the preparation, delivery, and evaluation of learning programs and training experiences and initiatives.

Coordinate instructional activities, exercises, and logistics for classes and programs.

Assist in gathering feedback, developing criteria, and evaluating training effectiveness to inform content and experience improvements.

Maintain and update learning content, resources, and training materials under the guidance of team leads.

Help develop and maintain supplemental learning assets, including job aids, checklists, quick reference guides, and user resources.

Manage project plans, program playbooks and documentation, and operational processes to support successful program delivery.

Create communications, schedules, dashboards, and status updates that provide visibility into program milestones and progress for team and stakeholders.

Document meeting outcomes, decisions, action items, and next steps, ensuring timely communication with SMEs and stakeholders.

Monitor project timelines and deliverables to completion with proactive communication with project sponsors, teammates, and stakeholders.

Support the implementation and continuous improvement of operational processes, standards, and best practices.

Research and evaluate learning technologies, digital tools, and platforms that enhance and modernize learner engagement, accessibility, training content, and delivery effectiveness.

Coordinate classroom operations, including training materials, inventory, supplies, AV prep, learning environment, and instructor readiness.

Ensure inclusive learning practices across learning experiences and resources.

WHO YOU WILL WORK WITH

We partner with leaders and internal experts throughout Design, Global Footwear, Innovation & Operations organizations.

WHAT YOU BRING

Associate s degree or 4+ years of equivalent education, experience and training

Learning and development experience is a plus

Profi ciency with MIRO and Airtable, whiteboarding and database tools

Adobe LMS and Articulate Rise360 experience is a plus

Profi ciency with Adobe Creative Suite programs (InDesign, Illustrator, Premier) and Microsoft Offi ce Suite (PowerPoint and Excel)

Strong communication, collaboration, and presentation skills

Strong project management skills, ability to prioritize, and deliver outcomes

Ability to manage and adapt to changing priorities quickly

Excellent attention to detail; organized and analytical

Strong creative problem-solving and critical thinking skills, with a demonstrated ability to identify needs, research solutions, and drive appropriate actions

Dynamic self-starter and strong results orientation

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.