Business Operations Associate

Primary Role:

TheOperational SupportAdministratorat HUB International is an integral member of the operations team andwill provide directsupport related to operations and client services.

Duties and Responsibilities:

The duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility.It should not be considered anall-inclusive listing of work requirements.Individuals may perform otherduties asassigned, including work in other functional areas to cover absences,equalizepeak work periods or otherwise to balance the workload.

• Provide clerical and administrative support to operations and client service departments.

• Assist with HUB event planning and execution.

• Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area.

• Answer multi-line phone system (including transfers).

• Manage and distribute of incoming and outgoing mail.

• Scanmail into our Agency Management System and deliver it electronically to client service teams.

• Provide other clerical functions as needed such asphoto copying, stuffing envelopes, preparing policy books, assembling Auto ID Cards. 

• Assist Account Managers and Account Executives with billing and invoicing related tasks. 

• Miscellaneous administrative duties/projects as needed. 

Key Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork– Supports all organizational departments in a collaborative effort for everyone to succeed.   

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Quality Management – Demonstrates attention to detail. 

• Project Management – Ability to lead and contributetoteam and adhere to deadlines.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Experience and Education 

• 3 to 6 months of prior office experience preferred

• High School Graduate or a Certificate of High School Proficiency, Age 18 or older

• InsuranceLicense required or must be able to obtain within 120 days of hire

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travelby car to meet with clients and other outside events.

Other Requirements:

Must hold a valid Driver’s License

Dependable transportation

Public Speaking/Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speakeffectivelycustomers and teammates. 

• Bilingual in English and Spanish a big plus. 

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Computer Skills:

• To perform this job successfully, an individual should be proficient inAdobe,MicrosoftOfficeincluding Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

About Us

HUB International is a recognized global leader dedicated to helping individuals and

companies navigate risk and manage the complexities of insurance.

Join the HUB team!

Apply today!