Business Operations Associate

Job Description

About Us

National Veterinary Associates ("NVA") is the largest private owner of unbranded freestanding veterinary hospitals in North America, with ~1,300 companion animal veterinary hospitals and pet resort locations in the United States and Canada. NVA is backed by the private equity firm JAB, known for their long-term investment strategy and +$50B in managed capital; portfolio companies include Ethos Veterinary Health, Pinnacle Pet Group, Panera, and Keurig.

NVA's mission is to improve the comfort and well-being of pets by providing progressive and compassionate care. NVA develops a team of individual hospitals and pet resorts that share knowledge to achieve sustainable growth.

With this mission in mind, NVA has grown rapidly over its history and continues to aggressively execute its growth plans shifting from a historically inorganic focus to organic, driving growth primarily through same-store initiatives. NVA competes in a $30 billion industry that has grown faster than GDP over 20+ years with few exceptions. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinarians will look to partner with companies that have the capital, expertise and management talent as the industry continues to evolve.

NVA General Practice is a community of almost 1,000 General Practice veterinary hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. NVA is the trusted partner of hospital teams who are looking for more resources to advance their medicine, a greater sense of belonging, and increased opportunities to care for their patients, clients, and people.

Job Summary

The Business Operations Associate, General Practice will be a key member of the Business Operations team and will report to the Senior Director of Business Operations. This is a unique opportunity to work on diverse high impact projects that are critical to NVA's growth.

Location: Remote- United States

Key Responsibilities

Specific responsibilities will include, but not be limited to:

• Analyze financial and operational performance, including P&L, budget/forecast variances, and key business KPIs, to identify performance drivers and improvement opportunities
• Structure ambiguous business problems, develop hypotheses, conduct analyses, and translate findings into actionable recommendations
• Build financial and analytical models to evaluate business opportunities, investments, and strategic initiatives
• Develop management reporting and dashboards that translate complex data into clear insights for senior leadership
• Support high-priority cross-functional initiatives from opportunity identification through implementation and performance tracking
• Conduct market research, benchmarking, and stakeholder interviews to inform business decisions
• Develop executive-ready presentations that clearly communicate insights, recommendations, and decisions required
• Partner with Operations, Finance, Data & Analytics, and other functional teams to drive alignment and execution
• Serve as a thought partner to Business Operations leadership and other stakeholders on strategic and operational priorities

Qualifications and Candidate Background

The ideal candidate will have the following:

• 2+ years of relevant professional experience, ideally in management consulting, corporate strategy, business operations, finance, or another highly analytical environment
• Bachelor's degree from a top tier university
• Exceptional analytical and problem-solving skills, with strong attention to detail
• Strong business and financial acumen and ability to quickly understand key business drivers
• Excellent written and verbal communication skills, with the ability to communicate effectively across different audiences and levels of the organization
• High degree of ownership, intellectual curiosity, and learning agility, with comfort operating in a fast-paced and ambiguous environment
• Strong interpersonal and collaboration skills, including the ability to build relationships across a matrixed organization
• Advanced proficiency in Microsoft Excel and PowerPoint
• Experience with business intelligence and visualization tools (e.g., Power BI) preferred
• Knowledge of SQL, Python, R, or other analytical tools a plus

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

Salary Range: $74,500 - $95,000

FSLA Status: Exempt

• This role is not open to receiving agency candidates and any contingent submissions will not be honored.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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Location:

Remote - USA, United States

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