Business Operations & Community Lead - Windows Consumer Category

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Windows Consumer Category organization owns the portfolio, category, channel, and ecosystem choices required to win share and grow Windows worldwide. The Performance and Operations team enables that mission by providing one trusted view of performance, running the business rhythm from targets through decisions, and converting insight into actions and investment reallocations that improve share, execution quality, and brand trust across OEM, silicon, retail, and field teams.

Architect and run the Windows Consumer Category business operations - the weekly, monthly, and quarterly beats that align the organization on one trusted storyline and convert insight into crisp decisions, accountable owners, and disciplined follow-through. Lead the Category Manager community and turn field and partner signals into prioritized insights, escalations, and actions that improve execution, trust, and speed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Architect the integrated weekly, monthly, and quarterly rhythm of business, including forum charters, decision rights, inputs, outputs, and standard templates.
• Lead performance pulses, business deep dives, planning reviews, and QBRs that conclude with explicit decisions, owners, due dates, and escalation paths.
• Produce concise executive pre-reads and post-reads; own the decision and action log and drive disciplined closure.
• Activate the worldwide Category Manager community through purposeful forums, office hours, shared assets, and peer learning.
• Capture signals from regions, retailers, OEMs, silicon partners, and sellers and translate them into prioritized themes and escalations.
• Measure forum effectiveness, decision cycle time, action closure, and community engagement; automate recurring operating workflows.

Qualifications

Required/minimum qualifications

• Bachelors Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field AND 4+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR equivalent experience.

Additional or preferred qualifications

• Masters Degree in Business Administration, Business, Marketing, Communications, Economics, Public Relations, or related field AND 6+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR Bachelors Degree in Business, Marketing, Communications, Economics, Public Relations, Engineering, or related field AND 8+ years category management, product management, marketing strategy, business planning, product planning, or related work experience OR equivalent experience.
• 4+ years experience managing and expanding a category and attaining sales and profitability targets within a complex (e.g., multinational or matrixed) organization OR equivalent experience.
• Experience designing or leading executive rhythms of business in a complex, global, cross-functional organization.
• Demonstrated ability to synthesize data and diverse stakeholder input into concise executive narratives, decisions, and action plans.
• Proficient program and stakeholder management skills, including the ability to influence senior leaders and drive accountability without direct authority.
• Experience in global consumer technology, the PC ecosystem, or a partner-led business spanning OEM, silicon, retail, and field organizations.
• Experience building and activating professional communities or field feedback systems at scale.
• Fluency with business intelligence, collaboration, automation, and AI productivity tools.

Category Management IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.