Business Operations Manager, Enterprise Support Strategy & Operations (ESSO)

AWS Enterprise Support Strategy & Operations.

AWS ESSO is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers. The team interacts with leading companies and believes that world-class support is critical to customer resilience and growth. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring!

The AWS Enterprise Support team is looking for a driven, enthusiastic, and analytical thinker with strong operational experience to support business operations for our field teams. As a Business Operations builder, you will be responsible for driving operational cadences, business performance and productivity in the field while championing the needs of our internal customers.

This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to contributing to strategic planning activities such as building hiring mechanisms and productivity improvement plans.

An effective Business Operations manager, you will also drive initiatives within the Ops team or among stakeholder teams in the direction of the organizational strategy.

Key job responsibilities

• Manages business planning on behalf of assigned field teams and key stakeholders.
• Owns the execution of components of Geo/Area planning, productivity improvements, site and level mix planning, headcount planning, goals planning, and operational target setting and budgeting.
• Deep knowledge of operations tools used on a regular basis including applications such as Quicksight and Excel.
• Monitors and applies controllership to variable headcount plans to minimize business risks and maximize business opportunities. Applies judgment on health of the business and influences related management decisions.
• Dives deep to inspect and scrutinize large data sets to mitigate business risk and downstream impacts of related actions.
• Able to toggle between tactical actions and longer-term initiatives, projects and planning activities.
• Proactively and independently works with stakeholders to identify business needs and design and implement solutions.
• Has a working knowledge of the data available or needed by the wider business for more complex or comparative analysis.
• Draft written and verbal communication with the ability to communicate to management, and at times in a cross-functional setting.