Business Operations Manager

Job Title: Business Operations Manager
Location: Frederick, Maryland
Employment Type: Full-Time
Reports To:  Chief Executive Officer (CEO)

Position Summary
MASAI Technologies Corporation (MTC) is seeking an experienced and dynamic Business Operations Manager to oversee and optimize operations for Commercial, Federal Contracts, and other Public Sector projects. The ideal candidate will possess a blend of strategic vision, financial acumen, and operational expertise to drive efficiency and innovation across MTC’s IT services and office lease management offerings. This role requires a strong leader who can navigate complex regulatory environments, manage cross-functional teams, and foster relationships with diverse stakeholders.  MTC supports Federal Agencies Civilian and Department of Defense (DoD), as well as State & Local.   

Key Responsibilities

1. Strategic Planning & Business Development

• Conduct in-depth market analysis in IT and real estate sectors to identify opportunities for growth.
• Develop and implement strategic plans to expand MTC’s IT service offerings and proposal development process.   
• Pursue new business opportunities, including federal contracts, public sector projects, and innovative technology solutions.
• ISO 9001 Process Improvement Standard compliance experience to create SOPs, Policies, training, best practices

2. Financial Acumen & Risk Management

• Oversee budgets, forecasting, and financial planning for IT services and lease management operations.
• Evaluate ROI for potential projects, ensuring alignment with MTC’s strategic objectives.
• Mitigate financial risks by analyzing market trends and assessing contract terms.

3. Project & Operations Management

• Lead cross-functional teams to deliver projects on time and within budget using Agile or traditional project management methodologies.
• Streamline and standardize processes for IT service delivery and lease administration to improve operational efficiency.
• Monitor project performance and implement corrective actions as needed.

4. Federal Acquisition Regulatory (FAR) & Compliance Knowledge

• Cybersecurity CMMC compliance experience supporting an organization to comply
• Stay updated on legal and regulatory frameworks governing software/IT services  including data privacy.
• Ensure compliance with federal, state, and industry standards, maintaining a culture of operational excellence and adherence to best practices.

5. Relationship Building & Negotiation

• Cultivate and sustain strong relationships with federal clients, vendors, and stakeholders in the IT and real estate sectors.
• Negotiate favorable terms for contracts, lease agreements, and vendor partnerships to maximize value for MTC.
• Vendor Management and Contract Management
• Experience with Federal Government Agency Program Management is preferred. 

6. Leadership & Team Management

• Provide leadership, coaching, and mentorship to cross-functional teams, including IT specialists, property managers, and sales professionals.
• Foster a collaborative work environment and champion a culture of continuous improvement and innovation.
• Resolve conflicts and motivate teams to achieve organizational goals.

7. Communication & Presentation

• Prepare and deliver compelling presentations to senior executives, federal clients, and potential partners.
• Communicate complex financial and technical data in a clear, concise manner to diverse audiences.
• Regularly report on strategic plans, operational performance, and key metrics.

8. Technical & Industry Awareness

• Monitor emerging trends and technologies in IT services and office leasing, such as smart building solutions and cloud-based platforms.
• Adapt business strategies to align with evolving market demands and technological advancements.
• Leverage technical expertise to inform decision-making and drive innovation.

Required Skills and Qualifications

• Bachelor’s degree in Business Administration, Management, IT, or a related field; advanced degree (MBA or equivalent) preferred.
• Federal Government Agency contract & Project experience is required
• Minimum of 7 years of experience in business operations, with a focus on IT consulting service management.  Project Management Project Management Institute (PMI)  best practice skills are needed
• Proven expertise in federal contracting, public sector projects, and regulatory compliance.
• Strong financial management skills, including budgeting, forecasting, and ROI analysis.
• Proficiency in project management methodologies (Agile, SAFe, or PMP certification preferred).
• Exceptional negotiation, communication, and presentation skills.
• Demonstrated ability to lead and manage diverse, cross-functional teams.
• Knowledge of emerging technologies in IT and real estate, with the ability to adapt strategies accordingly.
• Familiarity with federal regulations, including FAR (Federal Acquisition Regulation), and industry best practices.

Preferred Certifications

• PMP (Project Management Professional)
• Certified Scrum Master (CSM) or SAFe Agilist
• LEAN and ISO 9001 Quality Management Process Standard 
• ITIL Certification (Information Technology Infrastructure Library).
• CISSP (Certified Information Systems Security Professional) or equivalent cybersecurity certification.

Key Competencies

• Strategic Thinking and Problem Solving.
• Financial and Risk Analysis.
• Leadership and Team Development.
• Process Improvement and Federal Compliance
• Customer Relationship Management.
• Adaptability and Innovation.

Why Join MTC?
At MASAI Technologies Corporation, you’ll be part of a team that thrives on innovation and excellence. With over 25 years of Federal Government contracting experience, MTC is at the forefront of  Enterprise IT modernization and office lease management solutions. As a Business Operations Manager, you’ll have the opportunity to shape the future of our dual service offerings, drive growth, and make a meaningful impact in the public sector.

How to Apply
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to hr@masai-tech.com. Applications will be reviewed on a rolling basis.
This job description aligns with MTC’s mission and the outlined skills, ensuring the candidate is well-equipped to support the organization’s goals in Commercial,  Federal Contracts,  and Public Sector projects. 

Flexible work from home options available.