Business Operations Manager

Masai Technologies Corporation

Frederick, MD

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Best Practices, Budget Management, Budgeting, Business Administration, Business Development, Business Operations, Business Strategy, CISSP - Certified Information Systems Security Professional, Certified ScrumMaster, Cloud Computing, Coaching, Continuous Improvement, Contract Analysis, Contract Negotiation, Corrective Action, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Emerging Technology, Federal Acquisition Regulations (FAR), Federal Contracts, Federal Government, Federal Laws and Regulations, Financial Analysis, Financial Management, Financial Operations, Financial Planning, Financial Risk, Financial Risk Management, Financial Trend Analysis, Forecasting, Government, Government Contracts, ISO 9001, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry Standards, Information Technology Consulting, Internet Security, Leadership, Leasing, Legal, Maintain Compliance, Market Analysis, Market Trend Analysis, Mentoring, Negotiation Skills, Office Management, Operational Improvement, Operational Strategy, Operations Management, Performance Analysis, Performance Metrics, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Management Professional (PMP), Project Tracking, Project/Program Management, Property Management, Proposal Development, Quality Management, Real Estate, Real Estate Sales, Regulations, Regulatory Compliance, Return on Investment (ROI), Risk Analysis, Risk Management, Service Delivery, Standard Operating Procedures (SOP), Strategic Planning, Team Building, Team Lead/Manager, Team Player, Technical Support, Time Management, Trend Analysis, United States Department of Defense (DoD), Vendor/Supplier Management

LOCATION

Frederick, MD

POSTED

13 days ago

Job Title: Business Operations Manager
Location: Frederick, Maryland
Employment Type: Full-Time
Reports To: Chief Executive Officer (CEO)

Position Summary
MASAI Technologies Corporation (MTC) is seeking an experienced and dynamic Business Operations Manager to oversee and optimize operations for Commercial, Federal Contracts, and other Public Sector projects. The ideal candidate will possess a blend of strategic vision, financial acumen, and operational expertise to drive efficiency and innovation across MTC’s IT services and office lease management offerings. This role requires a strong leader who can navigate complex regulatory environments, manage cross-functional teams, and foster relationships with diverse stakeholders. MTC supports Federal Agencies Civilian and Department of Defense (DoD), as well as State & Local.

Key Responsibilities

1. Strategic Planning & Business Development

Conduct in-depth market analysis in IT and real estate sectors to identify opportunities for growth.
Develop and implement strategic plans to expand MTC’s IT service offerings and proposal development process.
Pursue new business opportunities, including federal contracts, public sector projects, and innovative technology solutions.
ISO 9001 Process Improvement Standard compliance experience to create SOPs, Policies, training, best practices

2. Financial Acumen & Risk Management

Oversee budgets, forecasting, and financial planning for IT services and lease management operations.
Evaluate ROI for potential projects, ensuring alignment with MTC’s strategic objectives.
Mitigate financial risks by analyzing market trends and assessing contract terms.

3. Project & Operations Management

Lead cross-functional teams to deliver projects on time and within budget using Agile or traditional project management methodologies.
Streamline and standardize processes for IT service delivery and lease administration to improve operational efficiency.
Monitor project performance and implement corrective actions as needed.

4. Federal Acquisition Regulatory (FAR) & Compliance Knowledge

Cybersecurity CMMC compliance experience supporting an organization to comply
Stay updated on legal and regulatory frameworks governing software/IT services including data privacy.
Ensure compliance with federal, state, and industry standards, maintaining a culture of operational excellence and adherence to best practices.

5. Relationship Building & Negotiation

Cultivate and sustain strong relationships with federal clients, vendors, and stakeholders in the IT and real estate sectors.
Negotiate favorable terms for contracts, lease agreements, and vendor partnerships to maximize value for MTC.
Vendor Management and Contract Management
Experience with Federal Government Agency Program Management is preferred.

6. Leadership & Team Management

Provide leadership, coaching, and mentorship to cross-functional teams, including IT specialists, property managers, and sales professionals.
Foster a collaborative work environment and champion a culture of continuous improvement and innovation.
Resolve conflicts and motivate teams to achieve organizational goals.

7. Communication & Presentation

Prepare and deliver compelling presentations to senior executives, federal clients, and potential partners.
Communicate complex financial and technical data in a clear, concise manner to diverse audiences.
Regularly report on strategic plans, operational performance, and key metrics.

8. Technical & Industry Awareness

Monitor emerging trends and technologies in IT services and office leasing, such as smart building solutions and cloud-based platforms.
Adapt business strategies to align with evolving market demands and technological advancements.
Leverage technical expertise to inform decision-making and drive innovation.

Required Skills and Qualifications

Bachelor’s degree in Business Administration, Management, IT, or a related field; advanced degree (MBA or equivalent) preferred.
Federal Government Agency contract & Project experience is required
Minimum of 7 years of experience in business operations, with a focus on IT consulting service management. Project Management Project Management Institute (PMI) best practice skills are needed
Proven expertise in federal contracting, public sector projects, and regulatory compliance.
Strong financial management skills, including budgeting, forecasting, and ROI analysis.
Proficiency in project management methodologies (Agile, SAFe, or PMP certification preferred).
Exceptional negotiation, communication, and presentation skills.
Demonstrated ability to lead and manage diverse, cross-functional teams.
Knowledge of emerging technologies in IT and real estate, with the ability to adapt strategies accordingly.
Familiarity with federal regulations, including FAR (Federal Acquisition Regulation), and industry best practices.

Preferred Certifications

PMP (Project Management Professional)
Certified Scrum Master (CSM) or SAFe Agilist
LEAN and ISO 9001 Quality Management Process Standard
ITIL Certification (Information Technology Infrastructure Library).
CISSP (Certified Information Systems Security Professional) or equivalent cybersecurity certification.

Key Competencies

Strategic Thinking and Problem Solving.
Financial and Risk Analysis.
Leadership and Team Development.
Process Improvement and Federal Compliance
Customer Relationship Management.
Adaptability and Innovation.

Why Join MTC?
At MASAI Technologies Corporation, you’ll be part of a team that thrives on innovation and excellence. With over 25 years of Federal Government contracting experience, MTC is at the forefront of Enterprise IT modernization and office lease management solutions. As a Business Operations Manager, you’ll have the opportunity to shape the future of our dual service offerings, drive growth, and make a meaningful impact in the public sector.

How to Apply
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to hr@masai-tech.com. Applications will be reviewed on a rolling basis.
This job description aligns with MTC’s mission and the outlined skills, ensuring the candidate is well-equipped to support the organization’s goals in Commercial, Federal Contracts, and Public Sector projects.

Business Operations Manager

Masai Technologies Corporation

Frederick, MD

About the Company

Masai Technologies Corporation

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