Business Operations Manager

The Business Operations Manager leads and optimizes key operational processes within the company, managing a sizable team of over 40 members. This role involves strategic planning, budget oversight, and driving cross-functional projects to enhance efficiency and performance. Utilizing tools such as ERP systems, project management software, and CRM platforms like HubSpot, this manager focuses on process improvement, vendor management, and automation initiatives to support organizational growth without requiring travel.

Operations Division I – Legal Staffing Delivery

Operations Manager responsible for attorneys, paralegals, legal assistants, case managers, intake specialists, litigation support, demand writers, and medical records teams. KPIs include client retention, utilization, productivity, SLA compliance, error rates, and client satisfaction.

Recruiting / Head Hunting Division

Recruiting Operations Manager overseeing recruiters, sourcers, and recruiting leads. KPIs include time-to-fill, cost-per-hire, offer acceptance rate, candidate quality, and executive placement success.

Human Resources Department

HR Operations Manager responsible for employee relations, benefits, payroll coordination, compliance, and culture. KPIs include retention, turnover, satisfaction, and compliance completion.

Learning & Development Department

Learning & Training Manager responsible for onboarding, continuing education, leadership development, and legal-staff training programs.

Operations Division II – Platforms, Performance & Roadmap

Strategic Operations Manager responsible for process improvement, automation, KPI governance, productivity, and workforce planning.

IT Department

IT Operations Manager responsible for help desk, infrastructure, security, application support, and legal technology platforms.

Data Management Department

Data Operations Manager responsible for analytics, reporting, data quality, governance, dashboards, and executive reporting.

Research & Audit Department

Research & Audit Manager responsible for internal audits, compliance reviews, market research, and process validation.

Operations Support & Compliance Department

Operations Support Manager responsible for SOP governance, KPI management, quality assurance, staff evaluations, and corrective action programs.

Required Qualifications

• 6+ years of experience in business operations

Preferred Qualifications

• Bachelor's degree in Business Administration or related field
• Expertise in business process management and project management
• Skills in budgeting, forecasting, and data analysis
• Strong leadership, communication, and problem-solving abilities
• Experience with vendor management and strategic planning

An enterprise of several independent companies in the areas of Legal, Medical, and AI Technology