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Business Operations Specialist
Hybrid in Georgia
Business Operations
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We are looking for a detail-oriented and proactive Business Operations Specialist to join our dynamic team.
In this role, you will focus on P&L modeling, margin analysis, and contract coordination, while supporting reporting and operational processes. You will work closely with cross-functional stakeholders, prepare data-driven insights, and help ensure effective account operations and decision-making.
Responsibilities
Perform P&L modeling, including factors inclusion, varied commercial models and contract price or rates calculation, utilizing a deep understanding of business operations
Analyze and control account margin by reviewing forecasts, assessing factors and examining all margin impacts
Oversee contracts preparation and manage contract review workflow, submitting them to appropriate organizations and ensuring deadlines are met
Develop, define and manage reports needed for stakeholder decision-making, ensuring efficient data collection, data quality and identification of key metrics
Organize required meetings, prepare meeting minutes and facilitate discussions for account operational support
Ensure compliance management within Business Unit accounts
Assist with preparing governance review materials, monitoring service levels, SLAs, KPIs and assessing risk exposure
Address ad-hoc tasks related to account operations for Account, Project, Delivery Managers and the Client
Requirements
Advanced proficiency in spoken and written English
Understanding of commercial models such as staff augmentation, fixed price, flex pool and managed capacity
Strong communication and diplomacy skills with the ability to engage internal and external partners
Quick learning ability and proactive attitude
Excellent time management to prioritize tasks and handle multiple responsibilities
Analytical skills to process large data sets
Positive interpersonal attributes including proactivity, diligence and accuracy
Capacity to handle stress and maintain emotional stability
Determination to achieve high-quality results with innovative solutions
Competency in Microsoft Office suite with a focus on Excel, PowerPoint, Visio and Word
Background in organizational or related business expertise
Flexibility to collaborate effectively in a team setting