Business Operations Supervisor - Ground West Clinics - Harborview

Job Description

Harborview Medical Center's Ground West Clinics has an outstanding opportunity for a full-time Business Operations Supervisor.

WORK SCHEDULE

• 100% FTE, 40 hours weekly

• Mon - Fri Day shift

DEPARTMENT DESCRIPTION

Harborview's Ground West Clinics includes OB/GYN, Pediatrics, International Medicine, and Memory & Brain Wellness. Reporting to the Health Service Manager, this position serves as the operational lead within the clinic leadership team, driving efficiency, financial performance, and service excellence in alignment with UW Medicine's mission and Pillar Goals. These four co-located clinics see patients of all ages everyday with multidisciplinary teams coordinating their care. Ground West Clinic offers a unique opportunity to support Harborview's Mission with this combination of specialty and primary care.

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Oversee daily administrative and front-end revenue cycle operations including registration, insurance verification, prior authorizations, referral management, surgical scheduling, and charge capture

• Lead and manage clinic improvement projects focused on workflow efficiency, revenue integrity, and patient satisfaction

• Supervise, mentor, and develop clinic support staff including hiring, performance evaluations, scheduling, and corrective action

• Monitor and analyze key financial and operational performance metrics; develop and implement action plans to address variances

• Collaborate with the Health Service Managers, medical staff, nursing leadership, and UW Medicine departments including Revenue Integrity, and Compliance

• Drive Epic system updates, process improvements, and strategic initiatives supporting clinic growth

REQUIREMENTS

• Front office experience in a medical clinic setting

• Revenue cycle and/or medical finance experience

• Progressive supervisory experience with budgetary responsibility

• Proficiency with Epic or similar electronic health record systems

• Experience in a multi-specialty or academic medical center environment

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$80,172.00 annual

Pay Range Maximum:

$104,568.00 annual

Other Compensation:

• Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.