Business Partner Operations Analyst

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for ensuring all cities within their region follow the established procedures for maintaining a safe and clean flying experience
• The role is a part of the Business Partner Operations team within our Customer Experience group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Participates in relationship management with key third party vendors and suppliers that provide customer facing services
• Acts as support for overall cabin cleaning quality, product ordering and website compliance
• Provides strategic and analytical support to existing programs and projects
• Strives to improve communication skills, time management, and other personal qualities to maximum effectiveness and efficiency in performing assigned duties
• Acts as project manager for various projects related to airports and airport services vendors, including large scale vendor transitions
• Works collaboratively to support project plans and executive level presentations 
• Works with applicable stakeholders to maintain, improve and integrate existing scorecards
• Develops organizational awareness, functional knowledge of various automated systems, and an understanding of working documents and manuals relevant to Cabin Appearance
• Works directly with stations and business partners to facilitate process improvements and measurable performance improvements
• Maintains knowledge of current and pending regulations which affect area of responsibility and ensures
• Cabin Appearance activities maintain compliance with applicable regulatory requirements
• Performs other duties as required
• Ability to travel (up to 25%) for periods of 2-5 days away from home base including domestic and International, work independently and work various hours

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent training/experience
• 3+ years of field experience with either ramp or cabin appearance
• 3+ years of vendor relations experience

Preferred Qualifications- Education & Prior Job Experience

• Policy manual writing

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Access, PowerPoint, Project, and Outlook
• Good quantitative, analytical, and problem-solving skills, as well as excellent organization abilities
• Ability to work under pressure, prioritize projects, meet all deadlines, while balancing workload
• Ability to handle multiple, concurrent projects with minimal supervision
• Ability to speak to large groups that include both Senior Leadership and Union/Non-Union Workgroups
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable    

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.