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Business Process Analyst

V2Soft

Detroit, MI

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Billing, Business Processes, Business Solutions, Capability Maturity Model Integration (CMMI), Cloud Computing, Communication Skills, Community Support, Continuous Improvement, Customer Escalations, Customer Experience, Customer Support/Service, Fortune 500 Customers, ISO (International Organization for Standardization), Identify Issues, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Nonprofit, Operational Support, Operations, Operations Processes, Organizational Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Risk Analysis, Software Engineering, Team Lead/Manager, Technical Leadership, Technical Recruiting, Testing, Time Management, Vendor/Supplier Evaluation, Writing Skills
LOCATION
Detroit, MI
POSTED
2 days ago
V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at www.v2soft.com  to know more . 



 Description:
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst supports the daily operations of SmartAuction and white label websites. This role is responsible for delivering effective customer and vendor support, monitoring vendor performance, and supporting the implementation and improvement of business processes.
The Work Itself:
Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
Ensure all vendor support activities are completed accurately and on time.
Process invoices, incentives, and rebates in a timely and accurate manner.
Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
Identify potential risks and issues and escalate them clearly and promptly to leadership.Ensure all desk policies and procedures are current, accurate, and properly maintained.
Perform other related duties as assigned.
Type of prior related experience:
College degree in business or a related field preferred but not required.
One or more years of customer service experience preferred.
Special skills/abilities/competencies required:
Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
Demonstrate strong organizational and time management skills.
Maintain a professional phone and email manner.
Communicate effectively through verbal, written, and listening skills.
Manage multiple tasks and assignments with minimal supervision.
Maintain high levels of motivation, performance, and personal integrity aligned with our financial client’s corporate values.
Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
Demonstrate dependability and reliability.
Maintain a positive, cooperative, and solution-oriented attitude.
Handle sensitive and confidential information appropriately.


 

V2Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.  

About the Company

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V2Soft

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