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Business Process Analyst I

Iconma

Detroit, MI

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JOB DETAILS
SALARY
$29.32–$31.24 Per Hour
SKILLS
Billing, Business Processes, Communication Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Support/Service, Finance, Global Financial Markets, Health Plan, Identify Issues, Leadership, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multitasking, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Risk Analysis, Time Management, Writing Skills
LOCATION
Detroit, MI
POSTED
2 days ago
Our Client, a Global Financial company, is looking for a Business Process Analyst I for their Detroit, MI/Hybrid  location.
 
Responsibilities:
  • Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
  • Ensure all vendor support activities are completed accurately and on time.
  • Process invoices, incentives, and rebates in a timely and accurate manner.
  • Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
  • Identify potential risks and issues and escalate them clearly and promptly to leadership.Ensure all desk policies and procedures are current, accurate, and properly maintained.
  • Perform other related duties as assigned.
 
Requirements:
  • College degree in business or a related field preferred but not required.
  • One or more years of customer service experience preferred.
  • Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
  • Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
  • Demonstrate strong organizational and time management skills.
  • Maintain a professional phone and email manner.
  • Communicate effectively through verbal, written, and listening skills.
  • Manage multiple tasks and assignments with minimal supervision.
  • Maintain high levels of motivation, performance, and personal integrity aligned with client values.
  • Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
  • Demonstrate dependability and reliability.
  • Maintain a positive, cooperative, and solution-oriented attitude.
  • Handle sensitive and confidential information appropriately.
  • Numerical range pertinent to the years of experience you’re seeking:
  • 1-2yrs preferred but would entertain candidates with less
  • Top Three Skills:
  • Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
  • Demonstrate strong organizational and time management skills.
  • Maintain a professional phone and email manner.
  • Required Skills:
  •  Intermediate knowledge Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
  •  Critical thinker
  • Organization Desired Skills:
  • Continuous improvement
  • Ideal Candidate Profile (3-5 sentences describing an ideal candidate): Ideal candidate will be a professional thats a self starter, highly organized, and leverages critical thinking to solve problems.
  • Preferred Industry Experience (1-2 sentences describing desired industry expertise):
  • Vehicle remarketing is preferred. Customer support experience.
  • Systems, Tools or Technologies:
  • Microsoft suite
  • Coupa
  • Educational Requirements, Degrees, Licenses or Certifications:
  • HS graduate at a minimum and prefer bachelors degree with degree being in business or related field
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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