Business Process Analyst I

• Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
• Ensure all vendor support activities are completed accurately and on time.
• Process invoices, incentives, and rebates in a timely and accurate manner.
• Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
• Identify potential risks and issues and escalate them clearly and promptly to leadership. Ensure all desk policies and procedures are current, accurate, and properly maintained.
• Perform other related duties as assigned.

Type of prior related experience:

• College degree in business or a related field preferred but not required.
• One or more years of customer service experience preferred.
  

Special skills/abilities/competencies required:

• Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
• Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
• Demonstrate strong organizational and time management skills.
• Maintain a professional phone and email manner.
• Communicate effectively through verbal, written, and listening skills.
• Manage multiple tasks and assignments with minimal supervision.
• Maintain high levels of motivation, performance, and personal integrity aligned with Ally's corporate values.
• Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
• Demonstrate dependability and reliability.
• Maintain a positive, cooperative, and solution-oriented attitude.
• Handle sensitive and confidential information appropriately.