Job Description
Job Title: Business Process Analyst I
Work Location: Detroit, MI, 48226
Pay: $40/ hour
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst supports the daily operations of SmartAuction and white label websites. This role is responsible for delivering effective customer and vendor support, monitoring vendor performance, and supporting the implementation and improvement of business processes.
The Work Itself:
Type of prior related experience:
Special skills/abilities/competencies required:
Work Location: Detroit, MI, 48226
Pay: $40/ hour
Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst supports the daily operations of SmartAuction and white label websites. This role is responsible for delivering effective customer and vendor support, monitoring vendor performance, and supporting the implementation and improvement of business processes.
The Work Itself:
- Provide high-quality customer experience by delivering professional, timely, and accurate responses to customer and vendor escalations
- Ensure all vendor support activities are completed accurately and on time.
- Process invoices, incentives, and rebates in a timely and accurate manner.
- Support the implementation of new operational processes and enhancements to existing processes by applying operational and vendor monitoring expertise.
- Identify potential risks and issues and escalate them clearly and promptly to leadership.
- Ensure all desk policies and procedures are current, accurate, and properly maintained.
- Perform other related duties as assigned.
Type of prior related experience:
- College degree in business or a related field preferred but not required.
- One or more years of customer service experience preferred.
Special skills/abilities/competencies required:
- Demonstrate intermediate knowledge of Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook.
- Strong critical thinking and problem-solving skills, with the ability to troubleshoot issues and identify effective solutions.
- Demonstrate strong organizational and time management skills.
- Maintain a professional phone and email manner.
- Communicate effectively through verbal, written, and listening skills.
- Manage multiple tasks and assignments with minimal supervision.
- Maintain high levels of motivation, performance, and personal integrity aligned with company’s corporate values.
- Identify opportunities for continuous improvement and make recommendations and/or implement solutions.
- Demonstrate dependability and reliability.
- Maintain a positive, cooperative, and solution-oriented attitude.
- Handle sensitive and confidential information appropriately.
Numbers & Facts
| Location | Detroit, MI |
| Industry | Staffing/Employment Agencies |
| Salary | $40 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Billingunmatched
- Business Processesunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Identify Issuesunmatched
- Leadershipunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Operationsunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Analysisunmatched
- Process Improvementunmatched
- Risk Analysisunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
- Vendor/Supplier Evaluationunmatched
- Writing Skillsunmatched
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