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Business Process Analyst I

Middlesex Savings Bank

Westborough, MA

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JOB DETAILS
SALARY
$55,243–$91,158 Per Year
SKILLS
Acceptance Testing, Banking Operations, Banking Services, Business Analysis, Business Model, Business Process Management, Business Processes, Business Solutions, Business Strategy, Communication Skills, Consumer Loans, Data Collection, Documentation, Documentation Models, Driver's License, Information Technology & Information Systems, Interpersonal Skills, Loan Operations, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Needs Assessment, Operations Processes, Organizational Skills, Performance Management, Problem Solving Skills, Process Analysis, Process Development, Process Improvement, Process Modeling, Project Tracking, Quality Assurance Methodology, Requirements Management, Retail Banking, Software Administration, Software Development Lifecycle (SDLC), Strategic Planning, Team Player, Willing to Travel, Workflow Analysis
LOCATION
Westborough, MA
POSTED
2 days ago

Overview

The Business Process Analyst I role is to assess business requirements and make evidence-based recommendations to support process improvements. The Business Process Analyst I will work closely with business line staff to understand operational processes and is required to become familiar with necessary business line applications used to complete daily tasks and processes. Additional responsibilities include analyzing existing processes, interviewing staff, gathering data, and creating new business strategies in line with client expectations. Perform any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.

Responsibilities

  • Identify business needs; determining internal workflows and business processes; monitoring progress and results; recognizing and capitalizing on improvement opportunities.
  • Meet with business lines to discuss areas of focus and improvement for efficiency in terms of both performance and cost.
  • Collaborate with business and IT leaders to create new process designs.
  • Design workflow and process strategies to improve business performance.
  • Document business process modeling activities for future reference.
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during UAT process.
  • Work closely with the Business Process Manager to manage and maintain Software Development Life Cycle (SDLC) processes and templates.
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders.
  • Performs related and unrelated duties as may be required.
  • Assists with IT Department Projects as required.

Requirements

Education

  • Bachelor's Degree in business, information systems or equivalent work experience is required

Work Experience

  • 3+ years experience in retail banking, loan or bank operations is preferred

Additional Requirements

  • Dedicated team player with the ability to communicate effectively with all levels within the company.
  • Must have a valid driver’s license. Regular travel to bank sites required.
  • Must have schedule flexibility and be able to work extended hours and weekends.
  • Demonstrated work experience in the assessment and documentation of complex manual or automated business processes.
  • Have a strong command of the Microsoft Productivity Stack (Word, PowerPoint, Excel, Visio).
  • Good organizational, communication, interpersonal and problem-solving skills are necessary.
  • Have a working knowledge of SharePoint 2019.

Expected Pay Range

The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.

EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

About the Company

M

Middlesex Savings Bank

When Middlesex Institution for Savings was founded in 1835 in Concord, MA, banks were focused on businesses rather than families. But our founders saw a need to support the community and created a mutual bank where everyone was welcome to save and help build a better life.

Today, Middlesex Savings Bank is one of the largest mutually owned banks in the country. Unlike many other banks, we don’t have shareholders to answer to, or stock prices to worry about. So we can always put our customers first with better rates, more personalized service, and continuous support of the communities we all call home.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Banking
EMPLOYEE BENEFITS
Paid Sick Days, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Military Leave
FOUNDED
1835
WEBSITE
https://www.middlesexbank.com/

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