Location: Riyadh, KSA.
Years of Experience: 4+ years.
Working Arrangement: on-site.
Language Requirements: Fluency in English (written and spoken).
We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.
Provenexperience in business process analysis or similar roles.
Proven experience in developing and maintaining SOPs and SLAs.
Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.
Previous experience in consulting or Big Four environments.
Bachelor’s degree in Information Technology, MIS, Business Administration, or a related field.
Strong analytical and organization skills with attention to detail.
Effective communication and stakeholder interaction skills.
Ability to work independently in a fast-paced or client-driven environment.
Analyze and document business processes, identifying areas for standardization and efficiency improvement.
Develop, update, and maintain SOPs, SLAs, and related governance documentation.
Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.
Work cross-functionally with IT and business units to ensure correct process implementation.
Conduct process performance evaluations and support continuous improvement initiatives.
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