Business Process Analyst / Process Architect

Business Process Analyst / Process Architect – Salesforce Revenue Cloud Order Orchestration

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking a Business Process Analyst / Process Architect for one of our clients.

Locations: Redwood City, California / Dallas, TX - Hybrid

Locals Preferred

Job Description:

Business Process Architecture & Transformation

• Lead enterprise-wide B2B transformation initiatives focused on Quote-to-Cash (QTC), Order-to-Cash (O2C), and Revenue Operations.
• Analyze current-state business processes and define future-state scalable process architectures.
• Design optimized workflows for order capture, fulfillment, orchestration, amendments, renewals, and billing.
• Collaborate with business stakeholders to standardize and streamline operational processes across sales, finance, operations, and customer success.
• Identify process gaps, bottlenecks, and automation opportunities.

Salesforce Revenue Cloud & Order Orchestration

• Drive functional design and implementation of Salesforce Revenue Cloud solutions.
• Define orchestration flows for complex B2B product ordering and fulfillment scenarios.
• Work with Salesforce architects and development teams to configure:
  • Product Catalogs
  • Pricing & CPQ workflows
  • Order Management processes
  • Contract lifecycle management
  • Subscription and recurring revenue models
  • Order orchestration and fulfillment logic
• Support integration design between Salesforce Revenue Cloud and ERP, billing, fulfillment, and CRM systems.
• Ensure end-to-end process traceability across quoting, ordering, invoicing, provisioning, and renewals.

Process Modeling & Documentation

• Create detailed business process maps, swimlane diagrams, SOPs, and workflow documentation.
• Develop business capability models and operational process frameworks.
• Define business rules, exception handling, SLAs, and governance standards.
• Translate business requirements into functional specifications and user stories.

Stakeholder & Program Collaboration

• Facilitate workshops with business and technical stakeholders to gather requirements and validate process designs.
• Collaborate with Product Owners, Solution Architects, Salesforce teams, QA, and PMO organizations.
• Participate in Agile ceremonies, backlog refinement, sprint planning, and release activities.
• Support organizational change management and business adoption initiatives.

With regards,

Naveen | Sr. Talent Acquisition

Rootshell Enterprise Technologies Inc.

Naveen@rootshellinc.com