Sign upLog in
Business Analyst Jobs in Washington, DC

Business Process Analyst

POTOMAC MANAGEMENT SOLUTIONS, LLC

Washington, DC

Apply
JOB DETAILS
SKILLS
Analysis Skills, Business Operations, Business Processes, Communication Skills, Continuous Improvement, Customer Support/Service, Data Analysis, Documentation Review, Interviewing Skills, Microsoft Visio, Onboarding, Operational Audit, Operational Strategy, Performance Analysis, Process Analysis, Process Improvement, Service Delivery, ServiceNow, Standard Operating Procedures (SOP), Systems Analysis, Trend Analysis, Workflow Analysis
LOCATION
Washington, DC
POSTED
Today
Location: FMC Headquarters, Washington, DC (Onsite with limited offsite support as coordinated)
Qualifications and Experience/Education:
• Process Analysis Expertise: Evaluates operational workflows including service desk operations, onboarding/offboarding, and customer service delivery.
• Process Mapping & Optimization: Develops detailed workflow diagrams using Microsoft Visio to identify inefficiencies, bottlenecks, and control gaps.
• Operational Data Analysis: Analyzes ticketing system data (e.g., ServiceNow, Track-It) to assess performance trends, resolution times, and service quality.
• SOP & Documentation Review: Reviews and develops SOPs aligned with actual operational practices and federal standards.
• Stakeholder Engagement: Conducts structured interviews to gather insights and validate findings.
• Continuous Improvement Focus: Recommends process improvements to enhance service delivery and operational efficiency.
• Soft Skills: Strong analytical thinking and communication skills.
• Experience:5-7 years; BA/BS or equivalent experience

About the Company

P

POTOMAC MANAGEMENT SOLUTIONS, LLC

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Management Analyst Jobs in Washington, DCBusiness Process Analyst Jobs in Fort Myer, VABusiness Process Analyst Jobs in Arlington, VARemote Business JobsEntry Level Business Jobs