Business Process Consultant - Service Pricing

CDK

Austin, Texas(remote)

JOB DETAILS
SKILLS
Analysis Skills, Automotive Industry, Benchmarking, Best Practices, Business Operations, Business Processes, Cloud Computing, Compensation and Benefits, Consulting, Continuous Improvement, Cross-Functional, Customer Experience, Diversity, Financial Operations, Maintenance Services, Management Strategy, Microsoft Outlook, OEM (Original Equipment Manufacturer), Performance Analysis, Performance Reviews, Pricing, Product Pricing, Retail, Sales, Sales Management, Salesforce.com, Software as a Service (SaaS), Systems Administration/Management, Systems Maintenance, Time Management
LOCATION
Austin, Texas
POSTED
22 days ago
Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Business Process Consultant partners closely with dealership management to optimize pricing strategies and maximize utilization of Service Pricing and CDK Service. The consultant ensures continuous improvement, and alignment with industry best practices to drive measurable business results.

This role is responsible for delivering ongoing pricing strategy support and consultation to dealership clients, including monthly sustainment calls, performance reviews, and system updates.

Responsibilities

  • Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices
  • Customize Service Pricing based on client needs
  • Provide ongoing consultation to dealership management on pricing strategies and system utilization
  • Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance
  • Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes
  • Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce
  • Track, update, and complete assigned tasks within Salesforce in a timely manner
  • Collaborate with peers and cross-functional teams to ensure successful project delivery
  • Stay current on automotive retail trends and apply insight

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

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CDK