Business Process Engineer

Business Process Engineer

Position Overview: The Business Process Engineer is responsible for evaluating, designing, executing, measuring, and optimizing complex enterprise workflows and business operations. This position works closely with cross-functional leadership, technical teams, and mission stakeholders to analyze current-state processes ("as-is"), identify operational bottlenecks and inefficiencies, and engineer optimized future-state solutions ("to-be"). The ideal candidate combines strong analytical modeling skills with structural frameworks to support enterprise IT modernization, policy alignment, and operational transformation across cleared government or defense environments.

Key Responsibilities:

• Model complex business, operational, and technical workflows.
• Develop comprehensive current-state ("as-is") and future-state ("to-be") process maps using standard notation methodologies (BPMN 2.0, UML).
• Conduct root-cause analysis, value-stream mapping, and gap analyses to identify procedural bottlenecks, redundancies, and manual friction points.
• Re-engineer processes to maximize efficiency, consistency, and compliance.
• Lead discovery workshops, interviews, and working groups with technical leads, program managers, system architects, and executive stakeholders to capture operational requirements and operational dependencies.
• Establish performance baselines, Key Performance Indicators (KPIs), and target metrics to quantify the impact of process changes and track continuous process improvement (CPI) over time.
• Author, standardize, and maintain operational governance artifacts, including Standard Operating Procedures (SOPs), process charters, playbooks, work instructions, and policy alignment documentation.
• Collaborate with organizational change management (OCM) teams to design implementation plans, training materials, and communication strategies that ensure smooth transition and adoption of re-engineered processes.
• Partner with enterprise architects and software development teams to translate optimized business processes into functional system requirements, automation workflows (e.g., RPA, low-code/no-code platforms), or enterprise software updates.

Required Qualifications:

• Bachelor's degree in business administration, Industrial Engineering, Systems Engineering, Management Information Systems (MIS), or a related discipline.
• Minimum of four (4) years of professional experience in business process re-engineering (BPR), process modeling, operational analysis, or continuous process improvement.
• Must possess an active U.S. Government Security Clearance (Secret clearance required).
• Exceptional facilitation, interview, and mediation skills.
• Strong verbal and written communication capabilities, with a proven ability to translate complex technical/procedural information for non-technical stakeholders.
• Technical & Methodological Expertise: Proficiency in process modeling tools such as Microsoft Visio. Applied experience using standard process modeling notations (specifically BPMN 2.0). Demonstrated experience leading requirements-gathering sessions and process optimization initiatives across complex matrixed environments. Hands-on experience developing enterprise metrics, performance tracking dashboards, and quantitative risk/benefit analyses. ITIL 4 Foundation or Agile/Scrum certifications (e.g., SAFe Agilist, Certified ScrumMaster). Familiarity with federal or defense enterprise architecture frameworks (e.g., DoDAF, FEAF, TOGAF). Experience supporting process integration for enterprise cybersecurity capabilities, Zero Trust implementations.

About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.