Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years , we have been New Jersey's health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best‑in‑class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.About the RoleThe role is responsible for conducting data collection and analyses to support process improvement programs and projects to reduce cost and complexity across the enterprise. The incumbent will lead a variety of initiatives, ranging in complexity and scope, within business divisions as well as cross‑functional enterprise efforts. The incumbent will draft and review project deliverables and analyses such as value‑stream mapping and statistical analyses and supervise business process analysts in the project team environment. The role will also be responsible for business case development using ROI models in direct relationship to strategic corporate goals. The incumbent of this position will serve as a strategic consultant and business partner to business leadership. The incumbent will also interact with subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience. In addition to BPI project work, the incumbent must also plan and participate in BPI organization building and activities to help promote the BPI brand, and serve as a mentor to business staff pursuing their Green Lean and Green Belt certifications. This position requires an individual with a strong background in process improvement, and relationship management as well as the ability to deliver significant sustainable business results and drive cultural change.What You'll DoExperienced process improvement practitioner with a focus on driving cost reductionExecute complex process improvement initiatives affecting multiple functions or businesses with minimal supervision or guidanceServe as a dedicated resource working directly with division leaders and staff to support process improvementInfluence senior leaders to make informed decisionsLead project teams comprised of peer‑level resourcesReport and communicate the results from process improvement efforts to senior business leaders division teams without direct authorityAct as a change agent/coach to instill and sustain changesBuild positive relationships and credibility with the BPI team and business partnersEngage people and develop them through team work and a high level of participationAssess change readiness and prepare plans for helping stakeholders through changeUtilize process improvement readiness and prepare plans for helping stakeholders through changeUtilize process improvement principles and tools to achieve significant improvement resultsDirect the analyses of process improvement analystsDrive for high quality resultsProcess ImprovementUtilize Lean Six Sigma tools and methodologies to define activities that are aligned with business objectivesAbility to successfully manage multiple complex projects simultaneouslyIdentify and manage program risks and issues that impact program progressPrepare detailed plans to track project performance and assure timely completion and achievement of project deliverablesDevelop practical solutions and methodologies to solve complex business and enterprise problemsEffectively coach, mentor and assist Lean, Green Belt and Black Belt-level candidates to certificationDevelop internal and external content for leadership team presentationsEnsure deployment of common solutions across divisions and businessesIdentify and present new project opportunities to leadershipStrategic thinker that can assist in the prioritization of process improvement opportunitiesDevelop and share best practices among fellow process improvement coaches and customerFinancial ManagementPartner with Finance and Business to develop and track project metricsDevelop business cases using ROI modelsDevelop control plans and monitor performance and improvement in key metricsDeliver significant operational improvement and financial benefits to meet annual targetsCore Individual Contributor CompetenciesPersonal and professional attributes that are critical to successful performance for Individual Contributors.Building a successful team Communication Facilitating change Gaining commitment InnovationManaging conflict AdaptabilityTechnical/professional knowledgeWhat You BringEducation/ExperienceHigh School Diploma/GED requiredBachelor degree preferred or relevant experience in lieu of degreeRequires a minimum of 8 years business process improvement or process redesign experienceHealthcare background highly preferred.Additional licensing, certifications, registrationsQualified Lean Six Sigma Black Belt certification from an industry recognized leader (e.g. American Society for Quality). Master black Belt PreferredKnowledgeHealthcare industry experience preferredExperience in a multi-divisional corporate environment desiredStrong knowledge of change management principles and strategies as applied to people and processProven project management and process improvement skills including strong knowledge of Lean and Six Sigma methodologiesStrong proficiency with Minitab and/or other statistical softwareMust be proficient in MS Office products (Word, Excel, PowerPoint, Visio)Skills and AbilitiesAbility to lead the work of others in large cross divisional teamsExcellent verbal/ written communication skills required for executive level updatesExcellent presentation/facilitation skillsDemonstrated ability to create strong working relationships with othersAbility to gather, synthesize and analyze data and draw logical conclusionsStrong project management experienceWell organized and results-driven individualTravel (If Applicable)Occasional travel may be required to alternate Horizon sites.Why Horizon?At Horizon, you'll do meaningful work that directly improves lives-while being supported by a missiondriven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we'd love to hear from you!Salary Range$109,600 - $149,625This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:Comprehensive health benefits (Medical/Dental/Vision)Retirement PlansGenerous PTOIncentive PlansWellness ProgramsPaid Volunteer Time OffTuition ReimbursementDisclaimerHorizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.#J-18808-Ljbffr