Business Process Excellence Senior Expert CL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

Salary: $95,000

YOUR ROLE

Coordinate and manage the CEVA CL operations affecting Global Supply Chain per origin/destination region. The operational manager will provide managerial leadership to CL control tower team executing global supply chain activities.

WHAT ARE YOU GOING TO DO?

• Supplier management & performance (origin)

• Freight Management - air, ocean, ground

• Carrier / Forwarder Management and Performance

• Event Disruption

• Crisis Management

• Milestone Management

• Review ocean delays with associated reason codes and work on diversions

• Lead the review of rejected carrier bookings and create alternative plans leveraging BI / Dashboard tools

• Understand gaps within the ocean network (equipment, blank sailings, capacity)

• Assess spot buy process and analyze trends to reduce spend

• Present valuable market insight to forecast market issues

• Ensure continuous improvement of product cycle times through analysis of service time expectations versus actual cycle time performance, identify the root cause of problem areas and implement effective solutions

• Improve margin by identifying "scope creep" for additional accessorial services provided to the customer outside the terms of the original customer contract and negotiating with the customer for reimbursement of the additional costs

• Oversee and coordinate the implementation of global ocean projects to ensure customer expectations are exceeded (i.e. MGOB changes, transit time analysis)

• Evaluate, define, recommend and implement systems and processes that streamline and improve on-time service delivery and data integrity

• Develop continuous improvement methodology and implement and utilize (KPI's) key performance indicators to drive and quantify cost optimization while maintaining quality service and customer satisfaction, including carrier o- time performance, origin & destination dwell, plus ad-hoc requests

• Review and evaluate P&L performance

• Ensure compliance with corporate policies and guidelines, and all applicable laws and regulatory guidelines

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelors degree in business, International Business, Transportation, Logistics, Supply Chain Management or a related degree required

• Master's Degree preferred

• Minimum ten years working in transportation, freight forwarding, logistics or supply chain management required

• Minimum ten years industry experience preferred

• Minimum seven to ten years in a supervisory role required

Skills:

• Extensive expertise and knowledge of transportation, logistics and supply chain operations management, operations, products and services

• Worldwide market knowledge and commercial understanding

• Requires above average communication skills with the ability to relate to people at all levels of the organization, and to work effectively with managers and customers

• Ability to forecast and plan over a 0-3-year time span

• Experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities

• Experienced in financial management (P & L, balance sheet, forecasting, and budgets) to effectuate return on investment

• Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals

• Uncompromised integrity

• Must be able to read, write and speak English fluently

• Ability to communicate and interact effectively with multi-functional and diverse backgrounds

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop, and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world, then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.