Business Process Improvement Lead : 26-01550

Akraya Inc.

San Francisco, CA(remote)

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JOB DETAILS

SALARY

$70–$75 Per Hour

SKILLS

Analysis Skills, Business Case, Call Center Operations, Community Support, Cross-Functional, Customer Support/Service, Data Analysis, Design Services, Leadership, Lean Manufacturing, Lean Six Sigma, Operational Support, Process Analysis, Process Improvement, Project/Program Management, SQL (Structured Query Language), Technical Recruiting, User Interface/Experience (UI/UX)

LOCATION

San Francisco, CA

POSTED

30+ days ago

Primary Skills: Process Analysis (advanced), Lean Six Sigma (advanced), Project Management (advanced), SQL (intermediate), Data Analytics (intermediate)
Contract Type: W2
Duration: 12+ Months
Location: Remote
Pay Range: $70 - $75 per hour on W2

Job Summary:
This role is responsible for leading complex, cross-functional projects aimed at enhancing community support operations. You will analyze, design, and implement process improvements to elevate the user experience and operational efficiency. The position requires a strong ability to drive impactful change through data-driven insights and collaboration.
Key Responsibilities:

Drive cross-functional improvement initiatives.
Analyze and redesign service processes.
Lead and execute pilot programs for new solutions.
Develop and implement process measurement systems.
Present findings and business cases to leadership.

Must-Have Skills:

Proven experience in process design and improvement.
Strong stakeholder management capabilities.
Expertise in Lean Six Sigma methodologies.

Experience in customer service and contact center operations is required for this role.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

Akraya Inc.

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