Business Process Manager - II (Associate)

Patient Health Innovation Business Excellence & Operations
North Wales, PA OR Remote

Pay Rate: $73.47/hr W2
Required Skills:

• Bachelor’s degree with ~5 years of relevant experience, or Master’s/MBA with ~2–3 years of relevant experience
• Project management experience
• Executive communication / strong written and verbal communication
• Business process / business operations experience
• Strong Microsoft Office skills — especially PowerPoint, Outlook, Excel, Teams/SharePoint
• Ability to work independently with minimal hand-holding
• Proactive, strategic, and able to take initiative
• Teamwork and cross-functional collaboration
• Leadership mindset / ability to coordinate work across stakeholders.

Preferred / Nice-to-haves:

• Healthcare, pharmaceutical, or broader healthcare industry experience
• Commercial pharma experience preferred but not required
• MBA or master’s degree preferred
• Experience in a large, matrixed organization
• Experience supporting senior leaders or executive-level meetings.

Day-to-day responsibilities:

• Roughly 50% meetings and 50% independent work
• Prepare slides, meeting recaps, follow-up emails, and communications
• Support team meetings, all-hands, strategic initiatives, and process documentation
• Coordinate multiple projects at once
• Work with up to ~5 core stakeholders day to day, with occasional broader team facilitation

Commercial Excellence & Innovation (CEI) is a strategic organization within Merck’s Human Health division that helps accelerate business performance and improves customer and patient outcomes. CEI brings together diverse capabilities—including U.S. Market strategy, patient access, field experience, marketing operations, strategy realization, change management, and patient health innovation.

Within CEI, Patient Health Innovation (PHI) is dedicated to closing gaps in care and advancing patient outcomes by identifying barriers across the patient journey and transforming data-driven insights into scalable, measurable solutions. PHI partners with health systems, advocacy organizations, community stakeholders, and other external collaborators to design and deploy programs, tools, and innovations that support earlier awareness, earlier diagnosis, and stronger connections to care. By bringing together analytics, strategic alliances, innovation, and measurement under a unified mission, PHI helps ensure that patients, providers, and communities can better access and benefit from healthcare innovations while driving meaningful impact across the healthcare ecosystem.
This contractor will support Business Excellence & Operations for the Patient Health Innovation (PHI) team, driving disciplined execution, operational rigor, and cross-functional alignment. This role will help ensure strategic priorities are translated into clear action plans, measurable outcomes, and timely follow-through. The individual will support executive decision-making by preparing leadership materials, leading strategic initiatives, tracking key deliverables, identifying risks and dependencies, and coordinating across teams to improve efficiency, transparency, and accountability.

Key responsibilities:

• Support senior leadership in coordinating strategic initiatives and business excellence priorities
• Track and enable team action items, deliverables, milestones, and performance metrics
• Prepare executive-level updates, presentations, and status reporting
• Facilitate cross-functional alignment and communication, including with PHI and across our broader Commercial Excellence & Innovation (CEI) department
• Identify process gaps, risks, and opportunities for continuous improvement.
• Lead process improvement initiatives, including opportunities for AI enablement within our work
• Help drive operational discipline, accountability, and execution excellence
• Support special projects and ad hoc leadership requests
• Manage key PHI team meetings and shared operating files

This 12+ Month Contract Has a Tentative Start Date of 8/31/2026

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.