Business Process Owner

Kforce Inc.

Plano, TX

JOB DETAILS
SALARY
$30–$33
SKILLS
Automation, Business Development, Business Process Management, Business Processes, Business Services, Call Centers, Consulting, Customer Experience, Customer Relations, Data Analysis, Data Collection, Documentation, Leading Edge Technology, Legal, Operational Improvement, Operations Processes, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Capability, Process Engineering, Process Improvement, Process Management, Process Modeling, Program Planning, Quality Management, Regulations, Requirements Management, Risk Management, Short Messaging Service (SMS), Strategic Planning, Team Player, Test Design
LOCATION
Plano, TX
POSTED
14 days ago
Kforce has a client that is seeking a Business Process Owner in Plano, TX. Overview: As a Business Process Services Owner, you will plan, direct, and coordinate activities for complex processes, focusing on the integration and optimization of advanced and modernized contact center technologies. This includes defining problems, evaluating requirements and designing, testing, and implementing business processes that leverage cutting-edge technological capabilities, including those that enable automation. You will gain a deep understanding of process operating objectives, business rules, performance requirements, risks, and controls, as well as the interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance for efficient and effective design and execution. You will support the alignment of processes with the overall customer experience strategy and vision. You will develop and implement strategic customer-specific business process program plans that align with enterprise strategy and influence appropriate roadmaps. You will apply expert knowledge of the business to lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. As a functional expert, you will bring diverse perspectives to leverage multiple ways of thinking while developing end-user-focused process solutions. You will manage process performance by developing control limits, monitoring key performance indicators (KPIs), and informing stakeholders of any deficiencies, improvements, operational risks, or issues. You will drive collaborative efforts to ensure processes deliver against requirements.

Requirements:

  • Bachelor's degree; Or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of a degree (10 years of experience in lieu of a Bachelor's degree)
  • 6 years of business process execution/knowledge/experience, consulting, and/or process engineering/optimization
  • Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
  • Experience in implementing and sustaining change/improvements (change champion)
  • Hands-on experience with Process Mapping and Modeling and creating and validating process documentation
  • Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
  • Demonstrated experience with Lean, Business Process Management, or similar methodology
  • Demonstrated experience with utilizing various systems to collect and analyze data
  • Experience in contact center technologies, including platforms that manage, track, and optimize customer interactions across various channels

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/