Business Process & Project Analyst

Our client, in higher education is seeking a Business Process & Project Analyst to play a key role in driving operational improvements by gathering, analyzing, and documenting business requirements to inform process improvements and technology solutions. This hybrid role combines business analysis and project management expertise to support Project Management Office (PMO) initiatives, improve business processes, and manage small to mid‐sized projects. The ideal candidate is a proactive problem-solver, with strong customer focused insight, a skilled communicator and facilitator, who can translate business needs into actionable requirements and support successful project delivery.

Key Responsibilities:

Business Analysis & Process Usability

• Collaborate with stakeholders to elicit, analyze, and document business requirements, functional specifications, and process flows.
• Conduct user‐oriented discovery activities, including understanding workflows, mapping user journeys, and identifying friction points in business processes (user journey mapping and requirement clarity emphasized as key BA skills)
• Facilitate workshops, interviews, and working sessions to gather insights and validate requirements (supported as a critical BA facilitation skill)
• Translate business needs into clear, actionable requirements for operational and technical teams.
• Analyze current business processes to identify inefficiencies and recommend improvements, aligned with top BA process modeling competencies
• Partner with stakeholders to assess the usability impacts of proposed changes and ensure processes remain intuitive and user-centered.
• Support test planning and validation by reviewing test plans, validating test cases, and conducting or assisting with user acceptance testing (UAT).

Project Management & PMO Support

• Assist in project intake, prioritization, requirements triage, and portfolio tracking.
• Contribute to project standards, templates, documentation practices, and governance expectations.
• Support continuous improvement efforts to enhance delivery efficiency and stakeholder satisfaction.
• Build and maintain collaborative relationships with stakeholders to ensure alignment and shared ownership of outcomes.
• Ensure requirements are incorporated into project plans and monitored across the project lifecycle.
• Promote consistency, transparency, and clear communication across projects through standardized documentation and reporting.
• Monitor project progress and assist in managing scope, schedule, risks, issues, decisions, and deliverables.
• Support change management activities through stakeholder communication, training coordination, workflow documentation, and readiness assessments (aligned with BA decision‐making and change facilitation competencies)
• Serve as a liaison between business units, technical teams, vendors, and cross-functional partners to ensure solutions meet user and organizational needs.

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience in business analysis, project management, or process improvement.
• Demonstrated experience gathering and analyzing requirements for small and complex projects, consistent with BA analytical competencies.
• Experience supporting or managing small to mid‐sized projects.
• Strong understanding of business process modeling and improvement methodologies, aligned with BA process‐modeling expectations
• Ability to map workflows, analyze user interactions, and assess process usability.
• Excellent facilitation, communication, and interpersonal skills, supported as core BA competencies
• Proficiency with tools such as Microsoft Office, Visio, LucidChart, Project, JIRA, Confluence, or similar platforms.
• Ability to work independently and collaboratively in a fast‐paced, evolving environment.

Preferred Skills

• Experience supporting or establishing PMO functions.
• Experience with TeamDynamix or ServiceNow or similar IT enterprise service management or CRM/ESM platforms.
• Knowledge of Agile, Scrum, or hybrid project methodologies.
• Familiarity with data analysis and visualization tools
• Experience in higher education, public sector, or enterprise service management environments.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.