Business Process Solutions Manager

About Us

Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.

The City of Tallahassee's workforce is our communitys lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Apply On Or Before

Apply on or before 11 pm on Thursday, July 16, 2026.

Department Name

Office of the Treasurer-Clerk

Job Specifications

Join the City of Tallahassee as a Business Process Solutions Manager and lead technology initiatives that improve retirement services for City employees and retirees. Working closely with Retirement leadership, staff, and information technology partners, youll drive business process improvements, oversee technology projects, and deliver solutions that support strategic goals and operational excellence.

• Lead the planning, implementation, and continuous improvement of technology solutions that support Retirement operations and strategic business objectives.
• Manage end-to-end technology projects, including scope, budgets, timelines, resources, stakeholder engagement, and successful delivery.
• Partner with business and information technology teams to identify process improvements, implement system enhancements, and support technology adoption and change management.
• Build collaborative relationships across the organization to align technology initiatives with business needs and deliver efficient, customer-focused services.

For the complete job specification, listing essential duties and desirable qualifications, go to Business Process Solutions Manager.

Minimum Training & Experience

Possession of a bachelor's degree in computer science, management information systems, geographic information science, engineering, geography, planning, business or public administration, or a related field, and four years of technical or professional experience that includes computer systems analysis or business process analysis. Possession of a masters degree in computer science may substitute one year of experience.

or

Possession of a High School Diploma or GED and eight years of technical or professional experience that includes computer systems analysis or business process analysis.

Salary Range

$29.0888 to $78.9348/hourly. Hiring rate generally will not exceed $55.3487/hour

Drivers License Requirements

At the department directors discretion, a valid Class E State driver's license may be required.

Benefits Information

For details on benefits available to eligible City employees, visit the City's interactive benefits tool ALEX or review the City's Benefits Summary.

How To Apply

Visit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.

Equal Opportunity Employer:

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Veterans' Preference:

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.