Business Process Sr. Manager

Job Title: Business Process Sr. Manager - LEAN Implementation
Location: Oro Valley, AZ
Work Model: Onsite
Hours: M-F normal business hours
Type: 2-year contract, Potential for extension or conversion to permanent

Responsibilities

• Develop & drive the BPM strategy and change management framework for process improvement
• Establish and communicate the BPM vision, providing strategic direction and leadership to drive continuous improvement in alignment with organizational goals.
• Deliver sustainable change by focusing on strategic business priorities to maximize business and commercial value
• Lead and drive large business transformations
• Empower and upskill internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways of working
• Foster a continual process improvement culture throughout the organization and serve as a champion/role model for change. Build and train culture using continuous improvement methodology.
• Identify end to end process improvement opportunities and facilitate the design of new processes that creates the greatest value for the organization in terms of customer service, performance excellence, accountability and compliance. Build capabilities throughout the organization to improve processes, drive efficiencies and create measurable financial returns.
• Assist in design of innovative solutions that will enable the organization to improve financial and service delivery performance, associate and guest satisfaction, and operational efficiency
• Assess organizational performance and determine root cause(s) of performance issues. Proactively identify and work to remove barriers that slow or prevent the successful attainment of goals and objectives.
• Maintain close relationships with Leadership Community to drive support, buy-in, and promote transparency. Works cross-functionally with business leaders and process owners to deliver improvement opportunities.
• Provides training and Process Improvement guidance to the rest of the organization.
• Drive strategic data-driven decisions, adding value and contributing to team successes and clear business outcomes
• Document lean processes, changes, and improvements meticulously & prepare and present reports on lean initiatives, efficiency gains, and cost savings to senior management. Utilize visual management tools to communicate progress and outcomes effectively.
• Other duties as assigned by management.

Requirements
Formal Training/Education:

• Bachelor’s Degree – Life Sciences, Supply Chain Management, Business Administration, Engineering, Economics or related field – REQUIRED
• Master’s Degree – Post-graduate qualification (MBA or PhD) in Life Sciences, Marketing, Business Administration, Economics or related field – PREFERRED
• 7+ years demonstrated experience with increasing responsibility in developing and implementing successful continuous improvement programs, Six Sigma, Lean Leader, and Project Management Training – REQUIRED
• Lean or Six Sigma Black Belt Certification – REQUIRED
• MBA or other advanced degree – PREFERRED
• Experience in a regulated industry developing and implementing process improvements – PREFERRED

Knowledge, Skills, and Abilities:

• Knowledge of process improvement, philosophies, principles, systems, methods, tools, standards, organizational and team dynamics, leadership, training, interpersonal relationships, improvement systems, and professional ethics.
• Able to acquire and analyze data using appropriate standard quantitative and statistical methods across a spectrum of business environments to facilitate process analysis and improvements.
• Ability to foster teamwork and collaborative problem solving within and across numerous areas of the organization
• Demonstrated application of lean tools and techniques, such as 6S, Kaizen, Value Stream & Process Mapping, and Kanban in a manufacturing environment.

Licenses and Certifications

• Lean or Six Sigma Black Belt certification – REQUIRED

Travel Requirements

• Based on business needs

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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