Business Processes, Call Centers, Communication Skills, Customer Support/Service, Interpersonal Skills, Microsoft Office, Presentation/Verbal Skills, Process Analysis, Resolve Customer Issues, Transaction Processing/Management
Duration: 3 Months Contract
Location: Remote
Job Description:
Responsibilities
• Answer customer inquiries by providing high-quality responses
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy.
• Efficiently access and navigate systems to provide a complete and integrated response to the customer’s inquiry.
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Required Qualifications
• High school diploma or equivalent required.
• Proficiency with PC and Microsoft Office
• Customer service experience required.
• Ability to work a shift during the hours of operation
• Must be flexible with overtime; shifts may occasionally change based on business needs.
• A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment.
Preferred Qualifications
• Prior call center experience preferred.e
eTeam Inc.
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.