Business Program Manager

Key Responsibilities

• Lead end-to-end project management for (Client) and other Tier-1 OEM customers, from project initiation through FATP ramp-up and mass production.
• Act as the primary customer interface, managing project timelines, deliverables, and communication to ensure alignment with client expectations.
• Collaborate with cross-functional teams (engineering, operations, supply chain, quality, procurement, and finance) to drive successful program execution.
• Manage project schedules, risks, and resource allocation to ensure on-time delivery and cost targets are met.
• Support contract negotiations and business terms with (Client) customers, ensuring alignment with company goals and profitability.
• Provide technical and business support during customer meetings, audits, and on-site visits.
• Drive NPI (New Product Introduction) readiness, FATP line setup, and factory ramp-up by coordinating between client teams and internal operations.
• Monitor material readiness, demand planning, and capacity to support business continuity and minimize production risks.
• Conduct regular project reviews with internal stakeholders and clients, escalating risks and driving corrective actions.
• Support business development initiatives by analyzing (Client)/OEM roadmaps, identifying growth opportunities, and contributing to proposals and pricing strategies.
• Benchmark industry practices and client requirements to optimize cost structure, quality, and efficiency across FATP programs.
• Build and maintain strong client relationships, serving as the liaison to ensure clear communication between client, internal teams, and contract manufacturers.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Engineering, or related field.
• 2+ years of experience in project or program management within the electronics manufacturing industry, preferably with (Client) or other Tier-1 OEM accounts.
• Strong understanding of FATP processes, NPI, and high-volume production for consumer electronics.
• Proven track record in managing complex customer programs with aggressive timelines and high expectations.
• Experience working in OEM/ODM/EMS environments with (Client) (or similar) business models and compliance requirements.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in project management tools (MS Project, Smartsheet, or similar) and standard business software (Excel, PowerPoint).
• Ability to travel domestically and internationally to client sites and factories as needed.