Business Program Manager - Field & Customer Community Programs

Microsoft Corporation

Redmond, WA

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JOB DETAILS

SALARY

$96,500–$188,400 Per Year

LOCATION

Redmond, WA

POSTED

30+ days ago

**Overview** With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. The **Business Program Manager - Field & Customer Community Programs** shapes and delivers clear, engaging programs and communications that elevate the employee experience across Customer Success. This role translates business priorities into compelling stories, leads recognition and awards programs, and applies an AI-first mindset to modernize how employees connect to strategy, culture, and impact. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Program Strategy & Planning** - Develop and execute strategic program plans aligned with GCS priorities and CE&S objectives. **Program Management** - Manage multiple projects across the content lifecycle, ensuring timely delivery and quality standards. **Cross-Functional Collaboration** - Partner with engineering, product, marketing, and customer success teams to deliver integrated content experiences. **Audience Engagement** - Cultivate audiences across platforms (e.g., social, learning portals) to maximize reach and impact. **Governance & Compliance** - Ensure content adheres to Microsoft brand, accessibility, and compliance standards **Other** + Embody our culture and values . **Qualifications** **Required/minimum qualifications** + Bachelor's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 4+ years experience in program management, process management, or process improvement + OR equivalent experience. **Additional or preferred qualifications** + Master's Degree in Business, Communications, Journalism, Marketing, Public Relations, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement + OR equivalent experience. + 4+ years of professional experience in communications, including employee communications, executive communications, corporate communications, or related disciplines, with demonstrated ownership of end-to-end communications initiatives. + Proven ability to develop and execute communications strategies, translating business priorities and complex topics into clear, compelling narratives across multiple channels and audiences. + Proven writing, editing, and storytelling skills, with experience independently developing content and providing final edits for leadership-ready communications. + Experience partnering with cross-functional stakeholders, demonstrating sound judgment, relationship management, and the ability to align diverse perspectives to shared outcomes. + Demonstrated ability to manage multiple priorities simultaneously, execute with accuracy and quality, and adapt communications based on feedback, data, and evolving business needs. + Working knowledge of risk and issue management, including the ability to proactively identify potential reputational risks and support mitigation of low- to moderate-risk issues. Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com

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