Business/Quality Analyst

Sr Business/Quality Analyst

Client: State of Indiana – DOH

Duration: 12+ Months

Location: 2 N. Meridian St. Indianapolis IN, 46204

Hybrid: 3 days Onsite- 2 days Remote

Specific Skills Required for This Position:

• More than Eight (8) years, full-time professional work experience in an Information Technology environment.
• Experience as a Business and Quality analyst in information technology with project tools and best practices.
• Follow up with IT and program teams on getting issues addressed and help with increasing the overall data reporting timeliness, accuracy, and completeness.

Summary:

• The team is overall responsible for customer support for the Indiana Immunization Registry systems. This position responsibilities will include understanding requirements, conducting analysis, and test/validate functional requirements. Also, articulate and define testing scopes and objectives by understanding of user and immunization team requirements.
• This position would be a liaison between program area and technical support groups understanding and documenting the requirements or issues and creating test scenarios, perform testing, and report test results.

Essential Duties/Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for immunization individual user agreements automation.
• Write detailed test scripts and test upcoming patches, identify issues and provide testing results to make a decision to go ahead with the patch.
• Track all tickets and follow-up with a vendor and IT team and make sure the tickets are taken care of by the vendor in a timely manner.
• Work with program team and help with testing various new modules that would be added to CHIRP like Vaccines transfers, Returns, and VOMS etc.
• Work with the IT and Immunization team to identify and address several data quality issues like Duplicate patients, bad merges, duplicate facilities, invalid vaccines etc.
• Analyze business and user needs, document requirements, devise new technical business system solutions, and translate into proper system requirement specifications.
• Work with the IT team to address electronic data transmission issues. Use PHC-Hub and IQ effectively to create reports to notify providers, and EMR vendors for data errors.
• Follow-up with IT and program teams on getting issues addressed and help with increasing the overall data reporting timeliness, accuracy and completeness.
• Facilitate the delivery of technical business solutions to program area or users.
• Perform other duties as assigned.

Required Skills:

• More than Eight (8) years, full-time professional work experience in an Information Technology environment.
• Experience as a Business and Quality analyst in information technology with project tools and best practices.
• Exp gathering and documenting business requirements from stakeholders.
• Analyze and map business processes to identify areas for improvement.
• Develop and present business cases for proposed solutions.
• Develop and implement quality assurance strategies and test plans.
• Conduct thorough testing of software applications to ensure they meet business requirements and quality standards.
• Identify, document, and track defects and issues, ensuring timely resolution.
• Ability to communicate effectively, both orally and in writing and capacity to work in a team environment.
• Knowledge of the healthcare industry and health informatics to develop requirements.
• Plan, schedule, and manage QA projects to ensure timely delivery.
• Collaborate with cross-functional teams, including developers, product managers, and customer support, to align quality goals.
• Bachelor’s Degree in Computer Science or related fields with IT experience.