Business Relationship Analyst - (Information Technology Services)

Business Relationship Analyst - (Information Technology Services)

Salary

$47,817.00 - $74,118.00 Annually

Location

Central Campus - Uptown/Elizabeth

Job Type

Full-Time Staff

Job Number

2026-00329

Unit

IT-Business Operations

Opening Date

07/13/2026

Closing Date

8/3/2026 11:59 PM Eastern

For part-time/adjunct faculty only:

N/A (not a PT faculty role)

Projected average hours of work per week:

40 (full-time)

• Description
• Benefits
• Questions

General Function

The Business Relationship Analyst (BRA) is a member of the Business Operations Team located within the Information Technology Services (ITS) unit and reports to the Business Relationship Manager (BRM). The Business Relationship analyst is a vital link between business stakeholders, IT services, and product teams. This role combines elements of business relationship management and service delivery, ensuring that IT solutions align with business needs while maintaining high-quality service delivery. The analyst will work closely with project managers, product analysts, and IT teams to gather requirements, optimize IT service performance, and drive continuous improvement initiatives.

This position will create a safe and inclusive working environment with respect for a diversity of backgrounds and ableness.

Duties and Responsibilities

• Collaborate with business units and IT leadership to understand strategic objectives and translate them into actionable IT initiatives

• Maintains a broad understanding of industry trends and potential applications that may be leveraged to continually enhance the business relationship processes

• Act as a liaison between business stakeholders and IT teams, ensuring clear communication of needs, priorities, and expectations.

• Assist in developing IT roadmaps and strategies that align with business goals.

• Conduct stakeholder analysis and maintain strong relationships with key business partners.

• Facilitate requirements gathering workshops to define business needs for IT services and solutions.

• Provide insights and recommendations based on business trends, IT capabilities, and service performance.

• Assesses service requests to determine if they align with existing offerings in the Service Catalog and ensures proper categorization and routing for efficient resolution

• Support IT Business Relationship processes, ensuring efficient incident resolution, request fulfillment, and continuous service improvements.

• Work closely with IT operations and service desk teams to monitor service performance and resolve issues proactively.

• Assist in defining and implementing service level agreements (SLAs) and key performance indicators (KPIs) for IT services.

• Collaborate with business units to gather feedback on IT services, identify pain points, and recommend enhancements.

• Participate in change management processes to ensure smooth deployment and adoption of IT solutions.

• Document IT service processes and workflows, ensuring clarity and consistency across teams.

• Work with project managers to support the successful execution of IT initiatives, tracking progress, risks, and dependencies.

• Partner with product analysts to align IT service enhancements with product and platform developments.

Minimum Requirements and Preferred Qualifications

Associate's degree in Computer Science or IT related field

2 + years of relevant experience in IT or business

Excellent communication skills (oral and written)

ITIL v4 Foundation certification will be required within 9 months of hiring.

Preferred Qualifications

• Bachelor's degree in Computer Science or IT related field

• 4 + years of relevant experience in IT or business

• Excellent communication skills (oral and written)

Additional Information

Knowledge, Skills, Abilities and Characteristics:

• Strong Analytical skills
• Great understanding of various business strategies and ways to assess performance on a timely manner
• Understand the various options that can be used to solve a service inquiry
• Thorough understanding of technologies that impart value achievement
• Time management skills
• Capable of adapting to changes quickly and effectively
• Clear and effective communication skills and ability to explain difficult technical concepts to non-technical individuals
• Problem solving skills that assist with identifying a problem and a potential solution
• Critical thinking skills to analyze and find the best and most feasible solution
• Ability to understand the clients' business and technical goals
• Experience managing conflict around requirements & project dependencies
• Presents feasible and practical solution proposals
• Experience understanding priorities, trade-offs, phasing, and cost/benefit decisions
• Experience working with 3rd party vendor/partner relationships
• Experience in understanding web and service technology and providing capability guidance

Central Piedmont is happy offer a comprehensive and affordable benefits package to full-time employees including:

• health care
• dental
• vision
• retirement and supplemental retirement
• flexible spending accounts (dependent care and health)
• life insurance and supplemental life insurance
• employee assistance program (for employee and family)
• short-term and long-term disability
• free parking
• holidays (12 + 2 necessity days)
• vacation (120 hours per year to start)
• sick leave (96 hours per year)
• personal days (2 days)
• voluntary shared leave
• paid parental leave (4 to 8 weeks)
• bereavement leave
• longevity pay

To learn more details, visit our Benefits page to see the Summary of Benefits.

01

Do you have an Associate's degree in Computer Science or IT related field?

• Yes
• No

02

Do you have 2 + years of relevant experience in IT or business?

• Yes
• No

03

Do you possess excellent communication skills (oral and written)?

• Yes
• No

04

Do you understand that ITIL v4 Foundation certification will be required within 9 months of hiring?

• Yes
• No

05

This role is on-site, located in Charlotte, NC. Are you able to report to an on-site role? This role is not remote.

• Yes
• No

06

Are you a current CPCC employee?

• Yes
• No

Required Question

Employer Central Piedmont Community College

Address 1201 Elizabeth Avenue

Charlotte, North Carolina, 28204

Phone 7043306631

Website http://www.cpcc.edu