3 weeks ago Be among the first 25 applicantsSymetri US is an Autodesk Platinum Partner that consults with manufacturers to design better products and get to market faster by leveraging best‑in‑class engineering, design, process automation, and data management technologies.Business Relationship Manager – that is passionate about supporting our customers. We provide our team members the room to grow and the support & leadership to succeed with great earning potential.Position SummaryThe Business Relationship Manager demonstrates a passion for customer service by focusing on supporting customers through onboarding, customer service calls, and contract renewals. The role also includes supporting the outside sales team in efforts to gain new business.Primary Duties and ResponsibilitiesRenew annual software and service contracts for territory salesAct as the main point of contact for customers, resolving their issues directly or routing them to the appropriate team member for incoming calls, chats, and market qualified leadsTake ownership of the customer relationship, making decisions that prioritize the customer's best interestsQuote, track, and close Autodesk subscription renewal contractsQuote, track, and close Symetri support contracts and other Symetri productsQuote, track, and close transactional sales ordersEnsure order accuracyCommunicate and notify customers of policy changes, product promos, etc.Customer outbound communications that support client business outcomes. Manage customer contracts in CRMIdentify, research, and resolve customer issues proactivelyContinued self‑training on the industry products, services, and Symetri TechnologiesPerform additional duties as requested or assignedQualificationsCollege degree or equivalent work experience1 to 2 years successful experience in a Customer Service Role or Inside Sales RoleExperience working with CRM systems is very helpfulPreferred Knowledge, Skills & AbilitiesWorking knowledge of Windows environment and Microsoft Office products.Knowledge of Customer Relationship Management (CRM) systemsProfessional writing and verbal communication skillsAbility to communicate thoughts and information via phone or email clearly and conciselyAbility to work collaboratively with othersAbility to work independently and take ownership in work completedAbility to contribute and work well on a teamSkill in using talents to positively affect customer experiencesHighly organized and detail orientedCompensationSalary (based upon experience) plus Performance Based Pay (PBP).Benefits2 weeks PTO annually plus flexible paid time offObserved Standard HolidaysCompany group health insurance, nominal fee for employee coverageShort‑term & long‑term Disability included401K Program with company matching up to 4% of your base salaryEligibility of Benefits as follows: Insurance coverage(s), paid holidays, 401k, vacation starts the first of the month following 30 days of employmentSeniority LevelEntry levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesSoftware DevelopmentEOE/Veteran/DisabledReferrals increase your chances of interviewing at Team D3 - Now Symetri by 2x#J-18808-Ljbffr