Maintain a detailed understanding of the bank's policies, compliance programs, and regulatory requirements including, but not limited to, customer feedback and complaints, social media, E-SIGN, UDAAP, and other related governance expectations.
Partner with business line teams to implement policy, compliance, and governance requirements into business processes and procedures.
Support the administration and execution of First Line Risk & Controls governance programs and risk management activities.
Assist in the development, implementation, maintenance, and periodic review of governance standards, procedures, job aids, and supporting documentation.
Coordinate document review, approval, publication, distribution, and version control activities with business stakeholders.
Maintain governance inventories, repositories, records, and related program documentation to ensure accuracy and completeness.
Assist the Business Risk & Controls Program Manager in preparing reports, tracking initiatives, and monitoring the status of outstanding actions and commitments.
Collaborate with business partners and governance stakeholders to promote consistent application of governance processes and timely completion of required activities.
Support recurring governance activities, reviews, monitoring, committee activities, and reporting cycles.
Identify and support opportunities for governance program enhancements, process improvements, and operational efficiencies.
Assist with governance-related communications, training materials, and awareness initiatives.
Support special projects, strategic initiatives, and other activities related to risk and control governance.
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
Competencies
Basic Skills
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
People Skills
Ability to build collaborative relationships
Ability to influence others
Ability to work as part of a team
Technical Skills
Organizational Skills/Detail Oriented
Analytical Thinking
Problem/Situation Analysis
Able to Multi-Task or Juggle Priorities
Creativity
Other Competencies
Familiarity with Automated Intelligence
Experience
Minimum 2 Years Experience financial services industry preferably in project/program management, risk management, compliance, internal audit, quality control/assurance, or an operations function.
Minimum 2 years Experience working with reporting and automation for process improvement and efficiencies
Travel Requirements
Minimum travel expected.
Physical Requirements
This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers.
Schedule
Typical office hours are Monday through Friday, 8:00 am to 5:00 pm. This position is fully remote.