Analysis Skills, Computer Skills, Customer Support/Service, Detail Oriented, Financial Services, Incentive Programs, Internal Audit, Interpersonal Skills, Multitasking, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Procedure Implementation, Program Control, Project/Program Management, Quality Assurance, Quality Control, Regulatory Compliance, Reporting Skills, Risk Management, Social Media, Team Player, Willing to Travel
- Sponsorship not available*
Job Responsibilities
- Maintain a detailed understanding of the bank's policies and compliance programs such as complaints, social media, incentive plans, e-sign act, udaap, etc.
- Work directly with line of business teams to implement into their process and procedures changes necessary to adhere to internal policies and compliance programs
- Assist the Business Risk and Control Program Manager in producing reporting to highlight the status of implementation of certain initiatives and tracking of outstanding tasks
- Interact with and influence business line staff in the implementation of certain procedures of processes to drive consistency in approach where appropriate across the bank
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Competencies
Basic Skills
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
People Skills
- Ability to build collaborative relationships
- Ability to work as part of a team
Technical Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
Experience
In the financial services industry preferably in project/program management, risk management, compliance, internal audit, quality control/assurance, or an operations function.
Travel Requirements
Minimum travel expected.
Physical Requirements
This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers.
Schedule
Typical office hours are Monday through Friday, 8:00 am to 5:00 pm. This position is fully remote.